BT 2012 Annual Report Download - page 197

Download and view the complete annual report

Please find page 197 of the 2012 BT annual report below. You can navigate through the pages in the report by either clicking on the pages listed below, or by using the keyword search tool below to find specific information within the annual report.

Page out of 205

  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10
  • 11
  • 12
  • 13
  • 14
  • 15
  • 16
  • 17
  • 18
  • 19
  • 20
  • 21
  • 22
  • 23
  • 24
  • 25
  • 26
  • 27
  • 28
  • 29
  • 30
  • 31
  • 32
  • 33
  • 34
  • 35
  • 36
  • 37
  • 38
  • 39
  • 40
  • 41
  • 42
  • 43
  • 44
  • 45
  • 46
  • 47
  • 48
  • 49
  • 50
  • 51
  • 52
  • 53
  • 54
  • 55
  • 56
  • 57
  • 58
  • 59
  • 60
  • 61
  • 62
  • 63
  • 64
  • 65
  • 66
  • 67
  • 68
  • 69
  • 70
  • 71
  • 72
  • 73
  • 74
  • 75
  • 76
  • 77
  • 78
  • 79
  • 80
  • 81
  • 82
  • 83
  • 84
  • 85
  • 86
  • 87
  • 88
  • 89
  • 90
  • 91
  • 92
  • 93
  • 94
  • 95
  • 96
  • 97
  • 98
  • 99
  • 100
  • 101
  • 102
  • 103
  • 104
  • 105
  • 106
  • 107
  • 108
  • 109
  • 110
  • 111
  • 112
  • 113
  • 114
  • 115
  • 116
  • 117
  • 118
  • 119
  • 120
  • 121
  • 122
  • 123
  • 124
  • 125
  • 126
  • 127
  • 128
  • 129
  • 130
  • 131
  • 132
  • 133
  • 134
  • 135
  • 136
  • 137
  • 138
  • 139
  • 140
  • 141
  • 142
  • 143
  • 144
  • 145
  • 146
  • 147
  • 148
  • 149
  • 150
  • 151
  • 152
  • 153
  • 154
  • 155
  • 156
  • 157
  • 158
  • 159
  • 160
  • 161
  • 162
  • 163
  • 164
  • 165
  • 166
  • 167
  • 168
  • 169
  • 170
  • 171
  • 172
  • 173
  • 174
  • 175
  • 176
  • 177
  • 178
  • 179
  • 180
  • 181
  • 182
  • 183
  • 184
  • 185
  • 186
  • 187
  • 188
  • 189
  • 190
  • 191
  • 192
  • 193
  • 194
  • 195
  • 196
  • 197
  • 198
  • 199
  • 200
  • 201
  • 202
  • 203
  • 204
  • 205

194 Additional information
Glossary of terms
IASB: International Accounting Standards
Board – the board which sets International
Financial Reporting Standards
ICT: information and communications
technology
IFRS: International Financial Reporting
Standards
IP: internet protocol – a packet-based
protocol for delivering data – including voice
and video – across networks
IPTV: internet protocol TV
IPVPN: IP virtual private network
ISDA: International Swaps and Derivative
Association
ISO 14001: the environmental management
standard
ISP: internet service provider
ISP (BT Group Incentive Share Plan): a three-
year share award plan with pre-determined
corporate performance measures
KPI: key performance indicator
LAN: local area network
LLU: local loop unbundling – the process by
which CPs can rent the copper lines between
BT’s exchanges and customer premises from
Openreach to provide voice and broadband
services using their own equipment
L
K
I
MEAS: Mobile Ethernet Access Service – a
product that uses pseudo wire technology to
carry Ethernet traffic between the mobile
operators’ cell and core sites in a single
converged packet network
MNO: mobile network operator
MNS: managed network services – BT
Wholesale’s broad portfolio of managed
network outsourcing and white label platform
offerings
MPLS: multi-protocol label switching –
supports the rapid transmission of data across
network routers, enabling modern networks
to achieve high quality of service
MVNO: mobile virtual network operator
NNI: network-to-network interface –
between BT’s network and the network of a
third party
NYSE: New York Stock Exchange
N3: the secure broadband network that BT
has built and is managing for the NHS
OCR: One Contact Resolution
Ofcom: the independent regulator and
competition authority for the UK
communications industries, with
responsibilities across television, radio,
telecommunications and wireless
communications services
PCAOB: US Public Company Accounting
Oversight Board
PIA: passive infrastructure access
POLO: payments to telecommunications
operators
M
P
O
N
RGCs: regional governance committees
established as sub-committees of the
Nominating & Governance Committee
‘right first time’: the internal measure of
whether we are keeping our promises to our
customers and meeting or exceeding their
expectations
RPI: Retail Price Index
RSP (BT Group Retention Share Plan): a share
award plan with a flexible retention period
prior to vesting
SAR: sickness absence rate
SEC: US Securities and Exchange Commission
SME: small and medium-sized enterprises
SMP: significant market power
TSR: Total shareholder return – calculated by
comparing the return index (RI) at the
beginning of the performance period with the
RI at the end of the period. The RI is measured
on a daily basis, as tracked by independent
analysts, Datastream. It uses the official
closing prices for a company’s shares, adjusted
for all capital actions and dividends paid
UK GAAP: United Kingdom Generally
Accepted Accounting Practice
Undertakings: legally-binding commitments
BT made to Ofcom, designed to bring greater
transparency and certainty to the regulation
of the telecommunications industry in the UK.
They led to the formation of Openreach
R
U
T
S
Overview
BusinessStrategy
Performance
Governance
Financial statements
Additional information Overview
BusinessStrategy
Performance
Governance
Financial statements
Additional information