Air France 2008 Annual Report Download - page 35

Download and view the complete annual report

Please find page 35 of the 2008 Air France annual report below. You can navigate through the pages in the report by either clicking on the pages listed below, or by using the keyword search tool below to find specific information within the annual report.

Page out of 87

  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10
  • 11
  • 12
  • 13
  • 14
  • 15
  • 16
  • 17
  • 18
  • 19
  • 20
  • 21
  • 22
  • 23
  • 24
  • 25
  • 26
  • 27
  • 28
  • 29
  • 30
  • 31
  • 32
  • 33
  • 34
  • 35
  • 36
  • 37
  • 38
  • 39
  • 40
  • 41
  • 42
  • 43
  • 44
  • 45
  • 46
  • 47
  • 48
  • 49
  • 50
  • 51
  • 52
  • 53
  • 54
  • 55
  • 56
  • 57
  • 58
  • 59
  • 60
  • 61
  • 62
  • 63
  • 64
  • 65
  • 66
  • 67
  • 68
  • 69
  • 70
  • 71
  • 72
  • 73
  • 74
  • 75
  • 76
  • 77
  • 78
  • 79
  • 80
  • 81
  • 82
  • 83
  • 84
  • 85
  • 86
  • 87

35
KLM short and medium-haul flights departing from
virtually all the European outstations. In order to take
advantage of this service, the customer must have an
internet-enabled call phone and go to
http://mobile.airfrance.com or www.klm.com.
This new e-service should be extended to the entire
network and offer new functionalities by the end of 2008.
Information around the clock, anywhere in the world
Passengers can access Air France and KLM services at
any time using a cell phone with mobile internet access.
These services (latest flight news, Air France and KLM
flight schedules, telephone numbers for the two airlines,
and Flying Blue miles balances) can also be downloaded
to a PDA (Personal Digital Assistant).
At home with the Air France keep in touch widget
As of 2008, visitors to the Air France British website,
www.airfrance.co.uk can install an Air France keep in
touch widget on their computers to stay informed, on a
real time basis, of fare promotions on flights departing
from their region.
Awards for Air France customer services
This year, Air France won the Prix du jury for its around
the clock 36 54 customer call service in the French
Vocal Trophies. This prize was awarded by an
independent jury and recognizes the effectiveness and
originality of the service ergonomics.
China in the e-services era
Since July 2007, China has belonged to the e-ticket era
thanks to an agreement with Travel Sky. On their
respective Chinese websites, Air France and KLM are
launching the Best Price Guarantee program, with each
airline guaranteeing that fares on its website are cheaper
than those offered through a different sales channel.