Air France 2008 Annual Report Download - page 34

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34
Passenger activity
E-services are all the automized and IT-based services
which ensure a more seamless and enjoyable travel
experience from booking right through to boarding. New
technologies developed across the entire e-services chain
enable staff to refocus on a new customer service
relationship.
The simplicity of e-services
All the tickets sold by the Group are electronic. On the
websites of the two airlines, passengers can purchase a
ticket, consult the times of all the Group’s flights and also
manage their reservation with their electronic ticket. Since
April 2006, Air France and KLM customers can also
check in over the internet for virtually all the destinations
offered by the two airlines. At any time from 24 hours to
30 minutes before the check-in limit for the flight,
passengers can print their boarding cards at home or in
the office and choose a seat, whether traveling with or
without hold baggage, then go straight to the boarding
lounge at the airport.
Check-in in less than 30 seconds
Every day nearly 550 self-service check-in kiosks located
in 63 airports save the Group’s 20,000 customers
precious time at check-in. Since October 2007, at Paris-
Charles de Gaulle and Amsterdam-Schiphol, Air France
and KLM transfer passenger have had access to self-
service transfer kiosks giving them, on arrival, easy and
rapid access to information about their connecting flight.
As of the 2008 first half, customers have been able to
withdraw refreshment and meal vouchers from these
kiosks should the transfer periods prove longer then
expected.
New technologies not only enable the offer of
personalized information in real time but also the
suggestion of alterative solutions in the event the planned
flight is delayed.
In order to offer their customers an easier, streamlined
travel experience, Air France and KLM have both offered
cell phone check-in since June 2007 for Air France and
550
self-service check-in
kiosks located
at 63 airports
world-wide
The digital airport
is streamlining
the travel experience