United Healthcare 2011 Annual Report Download - page 14

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12
regulatory regimes encompass tax, licensing, tariffs, intellectual property, investment, management control, anti-fraud, anti-
corruption and privacy and data protection regulations (including requirements for cross-border data transfers) that vary from
jurisdiction to jurisdiction, among other matters. These international operations are also subject to United States laws that
regulate activities of U.S.-based businesses abroad.
COMPETITION
As a diversified health and well-being services company, we operate in highly competitive markets. Our competitors include
managed health care companies, insurance companies, HMOs, TPAs and business services outsourcing companies, health care
professionals that have formed networks to directly contract with employers or with CMS, specialty benefit providers,
government entities, disease management companies, and various health information and consulting companies. For our
UnitedHealthcare businesses, competitors include Aetna Inc., Cigna Corporation, Coventry Health Care, Inc., Health Net, Inc.,
Humana Inc., Kaiser Permanente, WellPoint, Inc., numerous for-profit and not-for-profit organizations operating under licenses
from the Blue Cross Blue Shield Association and other enterprises that serve more limited geographic areas. For our OptumRx
businesses, competitors include Medco Health Solutions, Inc., CVS Caremark Corporation and Express Scripts, Inc. Our
OptumHealth and OptumInsight reportable segments also compete with a broad and diverse set of businesses. New entrants
into the markets in which we compete, as well as consolidation within these markets, also contribute to a competitive
environment. We believe the principal competitive factors that can impact our businesses relate to the sales, marketing and
pricing of our products and services; product innovation; consumer satisfaction; the level and quality of products and services;
care delivery; network capabilities; market share; product distribution systems; efficiency of administration operations;
financial strength and marketplace reputation. If we fail to compete effectively to maintain or increase our market share,
including maintaining or increasing enrollments in businesses providing health benefits, our results of operations, financial
position and cash flows could be materially and adversely affected. See Item 1A, “Risk Factors,” for additional discussion of
our risks related to competition.
EMPLOYEES
As of December 31, 2011, we employed approximately 99,000 individuals. We believe our employee relations are generally
positive.
EXECUTIVE OFFICERS OF THE REGISTRANT
The following sets forth certain information regarding our executive officers as of February 8, 2012, including the business
experience of each executive officer during the past five years:
Name
Stephen J. Hemsley .............................................
David S. Wichmann.............................................
Richard N. Baer...................................................
Gail K. Boudreaux...............................................
William A. Munsell.............................................
Eric S. Rangen.....................................................
Larry C. Renfro ...................................................
Lori Sweere .........................................................
Reed V. Tuckson, M.D.........................................
Anthony Welters..................................................
Age
59
49
54
51
59
55
58
53
60
56
Position
President and Chief Executive Officer
Executive Vice President and Chief Financial Officer of
UnitedHealth Group and President of UnitedHealth Group
Operations
Executive Vice President and Chief Legal Officer
Executive Vice President of UnitedHealth Group and Chief
Executive Officer of UnitedHealthcare
Executive Vice President
Senior Vice President and Chief Accounting Officer
Executive Vice President of UnitedHealth Group and Chief
Executive Officer of Optum
Executive Vice President of Human Capital
Executive Vice President and Chief of Medical Affairs
Executive Vice President
Our Board of Directors elects executive officers annually. Our executive officers serve until their successors are duly elected
and qualified.
Mr. Hemsley is President and Chief Executive Officer of UnitedHealth Group, has served in that capacity since January 2007,
and has been a member of the Board of Directors since February 2000.
Mr. Wichmann is Executive Vice President and Chief Financial Officer of UnitedHealth Group and President of UnitedHealth
Group Operations and has served in that capacity since January 2011. Mr. Wichmann has served as Executive Vice President
and President of UnitedHealth Group Operations since April 2008. From January 2007 to April 2008, Mr. Wichmann served as