PNC Bank 2004 Annual Report Download - page 8

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62004 PNC Summary Annual Report
Delivering for all of our constituents
Banking is a mature and highly competitive industry, which means that
achieving organic revenue growth is a constant challenge. I believe PNC has
the resources – the people, the capital, the technology, the market presence –
and the drive necessary to achieve risk-adjusted growth rates that exceed
our peer group average. I believe we can deliver more of that revenue growth
to the bottom line by improving our operating efficiency. And I believe strong
shareholder returns will follow the performance we expect to achieve.
The communities in which we do business will continue to benefit from our
success also. Through programs like PNC Grow Up Great, our 10-year, $100
million initiative to help prepare young children for school, and through The
PNC Foundation’s continuous work, PNC makes its communities better for
the long term.
Finally, our team – the many thousands of PNC people around the country
and overseas – both generates and benefits from our growth. We will continue
to do all we can to help our employees balance their professional and personal
lives; we will continue to guide them along rewarding career paths; and we
will continue to encourage them to act in service to their communities.
I would like to thank all of you – our customers, our shareholders, our
employees and our board of directors – for your dedication to PNC’s success
and for your ongoing confidence in our company. I trust that all of you share
my enthusiasm for PNC’s future.
Sincerely,
James E. Rohr
Chairman and
Chief Executive Officer
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