Best Buy 2000 Annual Report Download - page 16

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14
Best Buy is striving to become the employer, as well as the
retailer, of choice—a title we don’t take lightly. Employees
who enjoy what they do translate into happy customers.
—Nancy Bologna, Senior Vice President–Human Resources
More than 60,000 employees nationwide drive our Company. Our dedicated
and enthusiastic product specialists in our consumer-friendly store format utilize interactive kiosks and
informative displays to make even the most complex technology understandable. Our sales force is
noncommissioned—a decision made in 1989 and brought about by listening to our customers, providing
an enjoyable shopping experience without the unnecessary pressure.
We reward those who do an extraordinary job and create opportunities for growth and promotion. Our
expansion plans, which include approximately 60 stores per year for the next five years, provide additional
opportunities for advancement.
Employees participate in monthly product, service and operations training to keep them current on new
technology. This is part of our quest to become a true “Learning Organization.”
Our employees bring something extra—passion: for the products, the technology and the joy of sharing their
knowledge with others. Enthusiasm is something you can’t teach. Our customers experience this during
each visit. Who better to trust for product information than someone who’s played every computer game
on the market, is a music lover or has created their own Web site? We employ true enthusiasts for the
products we sell.
‘‘ ’’
Committed Dedicated