United Healthcare 2004 Annual Report Download - page 15

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Financial performance
(in millions) 2004 2003 2002
Revenues $37,218 $28,823 $25,020
Earnings From Operations $4,101 $2,935 $2,186
Operating Margin 11.0% 10.2% 8.7%
Cash Flows From Operating Activities $4,135 $3,003 $2,423
UnitedHealth Group is a diversified health and well-being company serving 55 million Americans.
Across the spectrum of products, services and resources we provide, there is a single yardstick
against which all UnitedHealth Group actions can be measured: making health care work better.
The measure of UnitedHealth Group
>Providing broad and convenient access to the most comprehensive spectrum of health and well-being
services available today.
>Offering flexible, modular product designs that customers can seamlessly integrate to meet varying
benefit needs and funding requirements.
>Implementing clinical quality processes that promote evidence-based standards of care to help physicians
and care providers improve health outcomes and reduce the level of resources expended on unnecessary
or unsupported approaches and interventions.
>Minimizing debilitating and costly health complications through care advocacy services and clinical
intervention programs that help people with chronic and acute illnesses to access, coordinate and manage
care services effectively.
>Extending services to diverse and economically disadvantaged people through lower-cost offerings,
state-funded Medicaid programs and support of community health centers in low-income areas.
>Applying technology in practical ways to simplify transaction processing, make services easier to use
and decrease costs.
>Providing data and analytic tools and services to all sectors of the health care system in order to advance
meaningful analyses aimed at improving clinical and financial performance.
>Driving continuous improvements in service quality, reliability and customer satisfaction.
UNITEDHEALTH GROUP
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