Ricoh 2009 Annual Report Download - page 25

24ANNUAL REPORT 2009
To Our Shareholders
and Customers
Fiscal 2009
Highlights
Progress of the
16th MTP
Creating New
Customer Value
RICOH
Milestones
Sustainable Environ-
mental Management
Corporate Social
Responsibility
Financial
Section
C o r p o r a t e S o c i a l R e s p o n s i b i l i t y
[Fundamental Responsibilities
to Society]
Thorough risk management and
compliance
<Risk management>
The Ricoh Group Total Risk Management
(TRM) Basic Regulation, provides a framework
for TRM for the entire group, and the Crisis
Management Policy, ensures full and complete
reporting to management and seeks to prevent
the escalation of risks as they arise.
Business Continuity Plans (BCP) for
providing maintenance services and supplies
in the event of an earthquake either centered
on Tokyo or affecting the greater Tokai region
have been formulated. We have also created a
basic plan for dealing with outbreaks of new
types of fl u and are currently in the process
of identifying areas of business that must be
maintained should such a new fl u spread, and
formulating BCPs for doing so.
<Compliance>
The Ricoh Group Code of Conduct was
established in fi scal 2004 to make clear
Ricoh’s basic stance regarding the issue
of compliance with laws, regulations and
corporate ethics.
To deepen employees’ understanding of
the code of conduct, localized education is
provided via e-learning programs, the Intranet,
and handbooks to employees in Japan and
each overseas region on an ongoing basis.
The extent of employee understanding of the
code is measured as part of internal audits
conducted across the Group.
As part of Ricoh’s whistle-blowing system,
a “Hot Line” system was established as a
contact point for employees wishing to seek
counsel.
[Voluntary Responsibilities
to Society]
Exploring social issues and examining
the infl uence of Ricoh’s business
activities on social issues
To further develop and upgrade its CSR activities,
the Ricoh Group—based on its Management
Philosophy and Business Plan—explores social
issues from various angles, ensures that all its
business activities meet the standards set by
the Group’s CSR Charter, and examines what
impacts its activities have on the resolution of
social issues. As for social issues related to the
company’s area of business, Ricoh works hard
to play its part in solving social issues through
its technologies, products and services. Ricoh
is also promoting a variety of social contribution
activities regarding other social issues.
The Ricoh Group’s social contribution
activities are conducted for the purpose of,
maintaining close communication with
society and helping to create a better, richer
society. Toward this end, we promote social
contribution activities by placing particular
focus on two priority areas—“global
environment conservation” and the “sound
development of our youth” —under the slogan
“Foster attitudes and actions that value human
beings and the Earth.”
<Framework for supporting social
contribution activities>
Ricoh has also built a framework for
supporting social contribution activities
through close cooperation between the
company, employees and shareholders.
Asocial contribution reserve system, under
which the company saves a certain amount
of its profi ts for use in social contribution
activities, upon the approval of shareholders
at annual general meetings
Topic: CSR in Procurement
Supplier CSR assessment program now ready for
full-scale roll-out
In May 2009, we began extending invitations to our more than 220
suppliers in all of Japan’s fi ve regions to attend meetings held for the
purpose of explaining the Ricoh Group’s CSR activities. These meetings are
part of our efforts to fulfi ll the aims of one of the priority issues specifi ed
in our 16th Mid-Term Management Plan—“Work together with partners
to promote their CSR”—and thereby realize CSR in our procurement*.
Suppliers will soon be expected to self-assess their own CSR activities,
and, based on the results, we will fully support the upgrading of their CSR
activities by conducting interviews with them and providing feedback.
* CSR in procurement: Procurement only from suppliers working to address CSR
Free Will, a social contribution support
organization initiated by employees to collect
employee donations
 The matching gift program, which requires
the company to match donations from employees
<Examples of Ricoh’s efforts to
solve social issues through business
operations>
Products and services, designed with
consideration for diverse perceptions of colors,
which have received color universal design
(CUD) certifi cation
Multifunction printers (MFPs) that are easy
for wheelchair users to use, being equipped
with a detachable scanner or an angle-variable
control panel
Voice-controllable MFPs
<Examples of social contribution
activities>
Ichimura Nature School (Kanto region)
Ricoh Science Caravan
Forest ecosystem conservation programs
CSR explanatory meeting for Ricoh’s suppliers
Farming activities at Ichimura Nature School
Wheelchair user friendly equipment