Ricoh 2009 Annual Report Download - page 18

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ANNUAL REPORT 200917
Creating New Customer Value
From document solutions to business solutions.
Our products and solutions representing
Ricoh Value bring transformational innovation
to customers’ business.
Through its products and services, the Ricoh Group offers new
customer value that brings innovation to customers’ organizations,
and our offerings have been evolving with customer needs. Since
the 1990s, such evolution has been accelerating and our value
proposition has expanded its scope to include digitization and
networking of offi ce equipment, and even document solutions that
are leveraged by our strength in image processing technologies
and customer contact capabilities. Ricoh has now embarked on
a new frontier of business solutions to deliver further value to
customers. We help customers address the challenges of today’s
offi ce environment—such as information sharing and processing,
IT system development and operation, data security, internal
control, corporate social responsibility (CSR), and business
continuity (BC)—which in turn helps increase their corporate
value.
From stand-alone to network devices
We offer a full range of MFP and printer products, ranging
from low- to high-end models, as well as global sales and
support service networks sustaining these products.
1F/2F
Five-tiered solutions structure
5F
4F
3F
2F
1F
Stand-alone devices
Network devices
Business solutions
Printing solutions
Document solutions
Expansion of value delivered
DPO
Color products lineup (examples)
High
(Print speed)
Low
Business personal Office Production printing
TCO reduction with our printing solutions
As part of our printing solutions service, we provide
software and solutions that make it much easier for
customers to manage output devices and monitor output
jobs effectively. And our remote management system called
@Remote enables assessment of the printing equipment’s
uptime and usage history without creating extra work for
system administrators. Based on such software/system-
based analyses, we propose the optimal output equipment
arrangement to customers, aiming for TCO reduction and
productivity improvement.
3F
Example
@Remote for Web-based output device management
Ricoh
Internet
Services by @Remote
Usage reporting
• Remote diagnose and maintenance
• Automatic meter reading
• Automatic toner order
Automatic service call
notification (alarm,
breakdown reporting,
toner ordering, etc.)