Ricoh 2009 Annual Report Download - page 19

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To Our Shareholders
and Customers
Fiscal 2009
Highlights
Progress of the
16th MTP
Creating New
Customer Value
RICOH
Milestones
Sustainable Environ-
mental Management
Corporate Social
Responsibility
Financial
Section
18ANNUAL REPORT 2009
To Our Shareholders
and Customers
Fiscal 2009
Highlights
Progress of the
16th MTP
Creating New
Customer Value
RICOH
Milestones
Sustainable Environ-
mental Management
Corporate Social
Responsibility
Financial
Section
C r e a t i n g N e w C u s t o m e r V a l u e
Document solutions for workfl ow innovation
Our document solutions integrate paper and electronic documents
in close collaboration with clients and their core operating
systems. We provide customers with comprehensive document
management systems that enable information sharing, centralized
4F
5F
data storage, retrieval and output. As a result, customers
will benefi t from improved workfl ow and dramatically higher
productivity. In addition to a reduction in total document-related
costs, other benefi ts, such as improvement of data security and
reduction of environmental impact, can also be expected.
This document management system interfacing with Ricoh’s input/output
devices in a sophisticated manner enables comprehensive management
of document-related processes, covering document creation, digitization,
collection, sharing and distribution.
Example
Ridoc Document System for document management
Business solutions for highly ef cient operations
Ricoh’s business solutions help customers achieve transformational
improvements in their offi ce-based work. We provide a package of
outsourcing services for IT management, as well as document/data
management and output, which covers tasks from infrastructure
development to system operations. Examples of services include
ITKeeper,* our one-stop solution that covers everything from
design and development to operation and maintenance of the
optimal IT environment; Document Process Outsourcing (DPO)
services, including the Managed Print Service (MPS), where Ricoh,
based on its internal efforts and experience, supports customers’
efforts to achieve effi cient document-related operations; and the
Document Processing Service (DPS) for effi cient high-volume
printing. These solutions services enable customers to increase
the effi ciency of management operations and reduce back-offi ce
workloads and related labor costs, which, in turn, helps them
structure their organizations to focus more on core competencies
and allocate human resources accordingly.
* Currently, ITKeeper is available in Japan only.
With this outsourcing service that integrates all output devices across the
organization and visualizing the TCO, Ricoh will free up customers by creating,
operating and managing output environments on their behalf at optimal costs.
Example
Managed Print Service for output device operation
and management
●
One-stop provision of help desk
functions and device management
• Supplies ordering
• Repair service ordering
• Inquiry response service, etc.
●
Usage reporting
●
Restocking correct volume
of supplies to prevent
interruptions of printing
jobs due to paper and other
supplies shortage
●
Recording and reporting
departmental inventory
status and actual usage
An example of Managed Print Service (MPS)
?
Centralized supplies
inventory control
Periodical delivery of
supplies
On site support center
Ensuring consistent operation
without shortage of supplies
Prevention of information leakage
of confidential documents using
dedicated storage boxes
●
Installation of a locked dedicated storage
box for confidential documents. The
boxes containing the documents are
collected regularly and dissolved without
unpacking or separation.
Toner replacement and trouble shooting
●
Prompt response to toner replacement and primary repair
needs. Our customer engineers may be dispatched to
customers when necessary.
Support for effective use of MFPs
●
Supporting customers with tailor-made, easy-to-follow user
manuals
Faxed documents
Documents
Digitization
Document distribution
Registration and management of local documents,
retrieval and editing of shared documents
Digital MFPs
imagio series
Ridoc Web Navigator
Web
Ridoc Document Router Ridoc Document Server
Ridoc Desk Navigator
Ridoc
Document
System
Connecting software and Ricoh’s input/output devices
sophisticatedly, the system allows data management processes,
such as registration, management, sharing, retrieval and editing,
to be implemented by anyone appropriate at anytime with great ease.
Document management/sharing
* Ridoc Document System is available in Japan only.