Neiman Marcus 2008 Annual Report Download - page 701

maintenance including name or address changes, guideline or block code updates, ASM action code utilization and statement
re-print ordering. Most authorization referrals are made from this screen and include the ability, if so desired, to notate why
the decision was made and what manager, if any, assisted in the approval or denial. However, all customer service
maintenance or authorization decisions made on this screen are automatically notated within ASHI with a before and after
recap (i.e. block code changed from E' to F' or AGM approved a $15,564.48 sale on 5/11/05 at 3 pm for store 1, referred for
HAWK/ADI and OTB, TU score of 712, manager DCV approved).
2. Pending FCRA screens by state that control address change, then credit card reorder requests within a specified period of
time. A special ASM queue to manually release credit card requests once the customer has responded to the FCRA
confirmation letter was built and is used today.
3. Custom Reporting
a. Custom Balancing Report — Summary [NCRM5932-1]
Collections Tracking System (CTA)
1. Replaced a PC client server RecoverMaster System and migrated the functionalities into CTA.
2. GUI-based front-end interface for Avaya auto-dialer.
3. Custom Reporting
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