Neiman Marcus 2008 Annual Report Download - page 694

PaySys Release 2.59
Custom Functionality & Reporting
(excluding any batch or on-line interfaces and
any customization for other credit systems used)
NMG will review Bank's current solution for a fit to the NMG business need. If NMG agrees that Bank functionality fulfills the NMG
requirement, the enhancement request will be marked as "not required". If NMG determines that Bank functionality does not fulfill the
NMG requirement, NMG will then decide if the function is a "must have" for conversion, or is a candidate for a post-conversion
implementation. Prior to any custom functionality or enhancement being deemed for a post-conversion implementation, NMG must be
satisfied with the Bank timeline for implementation and Bank must use commercially reasonable efforts to implement such
functionality within the proposed timeline. If Bank does not implement such functionality within the agreed-upon timeline (and
allowing for a thirty (30) day grace period), such failure will be escalated to the Management Committee for an appropriate resolution.
NMG's prior written consent must be obtained in order to waive the implementation of any custom functionality detailed below. Prior
to any conversion to the Bank Systems, NMG may specify additional custom functionalities that are required for a PaySys conversion
as long as such functionalities are part of the NMG Systems prior to such conversion.
Credit Management System (CMS)
1. A special function within the POS System accesses the PaySys System for POS account look-up using various search criteria
(i.e. name, address, phone, social security number) and responds back with up to 4 matching account numbers for selection.
2. Upgraded ARNL account look-up functionality to be able to search by social security number and through various phonetic
methods. Retrieved account data on page 1 also displays account status code, block codes, current balance and the ability to
view total balance owed on a customer with multiple accounts (revolving, signature, etc).
3. Old 9-digit account numbers are automatically run through the Mod-10 check-digit routine to define the full 12-digit account
number when assessed through ARIQ.
4. Enhanced the customer statement formatting product (Metavante CSF) to re-design the statement for NMG (including
InCircle point information and messages).
5. Custom late fee calculation method to assess the fee based on a percentage of the previous statement balance. Enhanced
PaySys to accommodate late payment fees in addition to late fees with logic to only assess one fee per billing. Additionally,
customers paying in full, regardless of delinquency level, will not be assessed a late payment fee.
6. Added a new screen to add a plan segment to an account without need for a sale (logic module 01) first.
7. New fields calculating last year's total sales tax and this year's total sales tax is displayed on each account.
8. High payment all-time date now displayed next to high payment all-time amount.
9. Added new screen ACH Pay by Phone functionality to authorize documentation of customer bank information and ACH
history in order for customers to perform ACH payments.
10. Permanently display new account scorecard, new account score, credit bureau risk score (at time of opening) as well as high
activity and updated credit bureau risk scores with dates with semi-annual portfolio reviews are done.