Neiman Marcus 2008 Annual Report Download - page 552

ARTICLE VII OPERATING STANDARDS 41
7.1 Reports 41
7.2 Servicing 41
7.3 Service Level Standards 43
7.4 Credit Systems 43
7.5 Systems Interface; Technical Support 44
7.6 Customer Management Systems 45
ARTICLE VIII MERCHANT SERVICES 45
8.1 Transmittal and Authorization of NMG Charge Transaction Data 45
8.2 POS Terminals 46
8.3 In-Store Payments 46
8.4 Settlement Procedures 46
8.5 Bank's Right to Charge Back 47
8.6 Exercise of Chargeback 48
8.7 No Merchant Discount 48
ARTICLE IX PROGRAM ECONOMICS 48
9.1 NMG Compensation 48
9.2 Dispute Resolution 49
ARTICLE X INTELLECTUAL PROPERTY 49
10.1 The NMG Licensed Marks 49
10.2 The Bank Licensed Marks 50
10.3 Intellectual Property 51
ARTICLE XI REPRESENTATIONS, WARRANTIES AND COVENANTS 52
11.1 General Representations and Warranties of NMG 52
11.2 General Representations and Warranties of the Bank Companies 54
11.3 No other Representations or Warranties 57
11.4 General Covenants of the NMG Companies. 57
11.5 General Covenants of the Bank Companies. 58
ARTICLE XII ACCESS, AUDIT AND DISPUTE RESOLUTION 59
12.1 Access Rights 59
12.2 Audit Rights 60
12.3 Accounting Dispute Resolution. 60
12.4 Dispute Resolution 62
ARTICLE XIII CONFIDENTIALITY 63
13.1 General Confidentiality. 63
13.2 Use and Disclosure of Confidential Information. 64
13.3 Unauthorized Use or Disclosure of Confidential Information 65
13.4 Return or Destruction of Confidential Information 65
ARTICLE XIV RETAIL PORTFOLIO ACQUISITIONS 65
14.1 Retailer that Operates a Credit Card Business 65
14.2 Retailer that has a Credit Card with another Issuer 66
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