Mitsubishi 2008 Annual Report Download - page 35

Download and view the complete annual report

Please find page 35 of the 2008 Mitsubishi annual report below. You can navigate through the pages in the report by either clicking on the pages listed below, or by using the keyword search tool below to find specific information within the annual report.

Page out of 88

  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10
  • 11
  • 12
  • 13
  • 14
  • 15
  • 16
  • 17
  • 18
  • 19
  • 20
  • 21
  • 22
  • 23
  • 24
  • 25
  • 26
  • 27
  • 28
  • 29
  • 30
  • 31
  • 32
  • 33
  • 34
  • 35
  • 36
  • 37
  • 38
  • 39
  • 40
  • 41
  • 42
  • 43
  • 44
  • 45
  • 46
  • 47
  • 48
  • 49
  • 50
  • 51
  • 52
  • 53
  • 54
  • 55
  • 56
  • 57
  • 58
  • 59
  • 60
  • 61
  • 62
  • 63
  • 64
  • 65
  • 66
  • 67
  • 68
  • 69
  • 70
  • 71
  • 72
  • 73
  • 74
  • 75
  • 76
  • 77
  • 78
  • 79
  • 80
  • 81
  • 82
  • 83
  • 84
  • 85
  • 86
  • 87
  • 88

33
annual report 2008 mitsubishi motors corporation
Committed to Product Safety
MMC has introduced the Mitsubishi Motors Development System
(MMDS), a comprehensive quality management system designed
to ensure and continually enhance quality at each stage, from
product development to production and sales. To ensure the effec-
tiveness of each quality gate, the company has adopted a three-
part system, consisting of the Engineering Verification Department
and the Quality Administration and Audit Department within the
Quality Affairs Office, and product managers for each product.
All MMC vehicles, including those produced overseas, are
certified through MMDS, first at the point of mass production,
then on through the process, culminating with sales.
Additionally, Step Up 2010 promotes quality management as a
key issue at parts makers who are suppliers.
Preparing for Launch of the i-MiEV New-Generation
Electric Vehicle
MMC is making steady progress with mass production develop-
ment work aimed at the launch of the
i MiEV
in 2009. The
company is also moving forward with confirming battery quality
and checks aimed at the mass production of control parts unique to
electric vehicles. The prototype vehicle is already being put
through fleet test runs under actual driving conditions in partner-
ship with electric power companies around Japan, and challenges
are steadily being overcome.
Aiming for Ever-higher Levels of Customer Satisfaction
In November 2005, based on the Mitsubishi Motors
Revitalization Plan, the company consolidated all operations
regarding after-sales services into the Quality Affairs Office and
worked to enhance quality through measures including not only
monitoring of market information but also provision of informa-
tion on service to sales companies. Recognizing that this move
produced a measure of success, in April 2008 MMC consolidated
after-sales service operations into the sales divisions, which are
closest to the customer, to pursue business more in line with a
customer perspective. The opening of a broad channel of
communication between sales and quality divisions has provided
a system for sales divisions to provide feedback to quality divi-
sions in the form of information from the frontlines that cannot be
gleaned from WAS- and QMS-generated quantitative data, and we
believe this will further enhance quality.
MMC believes that it is essential to improve the quality of vehi-
cles leaving its plants every day, every month, and every year; we
are committed to making that happen. There has been no
alteration from this course in Step Up 2010, our new mid-term
business plan initiated in April 2008. Staying true to our commit-
ment to putting compliance first, safety first, and customers first,
we are working to achieve even higher levels of quality.
MMDS (Mitsubishi Motors Development System)
Requests from
customers Customers
Product planning
Product
concept
Specification
targets
Approval of final
specification
model
Validation of
prototype
Completion of
development
Approval of volume production
(Final Quality Approval Committee)
Follow-up for
six months
after launch
Quality Gates
Design
concept
฀Start of development ฀Design approval ฀Market launch
Quality
verification
Completion of
development
Sales and
retailing
Prototype
testing
Design
specifications
F E D C B AZ