DHL 2007 Annual Report Download - page 93
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Risks Group Management Report
Deutsche Post World Net Annual Report 2007
e LOGISTICS Division has integrated logistics provider Exel sooner than planned.
e division grew to take in the European overland transport business in 006 and
now o ers a full logistics service portfolio. We plan to extend our market lead, to
enhance customer focus and to continue our predominantly organic growth. Our
growth targets are dependent on growth in the global economy. If there were to be a
cyclical slowdown, worldwide or in speci c regions, our commercial success could
su er as a result.
Earnings in the FINANCIAL SERVICES Division are almost exclusively accounted
for by Postbank, which plans to strengthen its position in the German banking mar-
ket, particularly in the ercely contested private customer segment. To counter the
heightened competition as well as meet customer and capital market needs, Postbank
will continue to improve sales and internal processes.
Performance and profi tability risks
e global expansion of our Group has placed increasing demands on our mission-
critical infrastructure. is applies to posting and collection, sorting, transport,
delivery and information technology. We aim to avoid business interruptions at key
locations by continually monitoring critical infrastructure such as sorting and con-
veyor systems, air hubs and data centres. e precautions we take and our emergency
and contingency plans are e ective tools in preventing business interruptions or
minimising their e ects.
Following the complete opening up of the German mail market, our MAIL Division
now faces growing competition. We are well prepared for the changed situation. With
modern sorting facilities and e cient processes, we set high quality standards. We
are also optimising and rendering more exible the costs of our transport and de-
livery network. Consistent customer focus in conjunction with sales and marketing
activities additionally reduce the risk of loss of market share.
e
EXPRESS Division is exposed to erce competition both nationally and inter-
nationally. To hold our own in this business, we are optimising our global trans-
port network, amongst other things by building or enlarging air hubs. All processes
are subject to regular analysis with the aim of e ective use of deployed resources.
We continuously match up the product portfolio to customer needs. With our First
Choice programme, we ensure workforce awareness of the need to view customer
satisfaction as a key competitive criterion.