DHL 2007 Annual Report Download - page 60
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Deutsche Post World Net Annual Report 2007
Key accounts with global business interests are to be managed by a new sales unit.
anks to our enhanced service, we are increasingly establishing ourselves as a part-
ner of enterprises that engage in certain branches of commerce and industry. e
principal users of our reliable, time-critical services are the automotive, consumer
goods, electronics and life science sectors, in which delivery times are a key driver of
success. Our PharmaPlus product, which has been launched in France, is an industry-
speci c solution for shipping temperature-sensitive goods to numerous countries
across the globe.
rough a network of more than , service points at which items can be dropped
o and collected, we are facilitating customers’ access to our services. DHL Express
is also expanding its range of electronic services. Business customers in Asia, for
example, have been able to place shipment collection orders electronically since au-
tumn .
At a time when the environmental impact of products and services is a live issue, we
are thus far the only express service provider to o er – in our GOGREEN range –
climate-neutral shipping products.
Vigorous growth in Europe
For several years, the European market for courier, express and parcel (CEP) services
has been expanding at a rate of around to . We have maintained our leading
position in the market, as a stable economic climate has invigorated international
business, especially as regards shipments to Eastern Europe and Asia. On many trade
lanes, we have grown more strongly than the market.
As the number of reliable day-de nite shipments in Europe continues to rise – our
sales activities now embrace countries – customer demands are also becoming
more rigorous in the time-de nite segment. We have expanded this service and can
now deliver before midday to (previous year: ) of all business addresses in
Europe.
We have introduced next-day deliveries for shipments between Europe and the
United States. Our customers in major European cities are bene ting from the dense
delivery network in the United States, which ensures next-day delivery to of
the market. We expect this service enhancement to generate further growth on the
trans-Atlantic trade lane.
Confi rmed as the third major player in the US market
In the Americas, the USA occupies a special position as the largest express market. It
is connected to the world’s principal trade lanes. Some of all domestic and inter-
national DHL shipments are billed in the United States, where half of our largest
customers are based. In our global business, o ering a high-performance range of
products and services here also guarantees business success in other regions.
Sustainability, page 76
24% DHL
17% UPS
32% Other
7% FedEx
4% La Poste3)
1) Country base: GB, NL, E, F, I, D, S, B, BG, PL.
2) These figures are based on the new
definition of all shipments <1,000kg.
3) Including DPD and Geopost.
4) Including GLS.
Sources: Market Research Service Centre,
Market Intelligence, 2007
European international
CEP market, 20061)
Market volume: €12.1 billion2)
14% TNT
2% Royal Mail4)