DHL 2007 Annual Report Download - page 194
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Deutsche Post World Net Annual Report 2007
Glossary
3PL
Third-party logistics provider prima-
rily using its own equipment and
resources.
Container
Sealed, reusable metal box for carrying
goods by ship or rail.
Contract logistics
Performance of complex logistics and
logistics-related tasks along the value
chain by a service provider. Services
tailored to the particular industry and
customer are provided under contracts
lasting several years.
Co-pack services
Finishing, order picking and packaging
under customer contract.
Day Defi nite
Delivery of express shipments on a
specifi ed day.
Dialogue marketing
Market-orientated activities which
draw on direct communications to se-
lectively reach target groups through
a personal, individualised approach
and to enter into dialogue.
Distribution
Process fl ows in the sales channel
from producers via wholesalers/retail-
ers to consumers.
Downstream access
As the dominant company in the mar-
ket, Deutsche Post is obliged to make
parts of the mail value chain available
separately to customers and, under
certain conditions, other postal service
providers.
EU Postal Directive
Legal framework for the postal
markets in the member states of the
European Union.
Exclusive licence
In accordance with the German postal
act, Deutsche Post AG had the exclu-
sive licence until the end of 2007 to
commercially transport certain items.
The exclusive licence expired with
effect from 1 January 2008.
Fast-moving consumer goods
Everyday consumer goods that sell
quickly.
Federal Network Agency
(
Bundesnetzagentur
)
National regulator for electricity, gas,
telecommunications, post and railway.
Previously the Regulatory Authority
for Telecommunications and Posts
(
Regulierungsbehörde für Telekom-
munikation und Post
).
First Choice
Group-wide programme aimed at im-
proving service quality and enhancing
customer focus.
Full container load (FCL)
Shipments which completely fi ll a
container.
Global Customer Solutions
Account management organisation for
the Group’s largest global clients.
Hub
Main transshipment base. Collection
centre for the transshipment and
consolidation of fl ows of goods.
IATA
International Air Transport Association.