DHL 2007 Annual Report Download - page 36
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Deutsche Post World Net Annual Report 2007
Own sales team for key accounts
Since 2004, we have been serving our major customers through a dedicated account
management organisation, Global Customer Solutions. Here, industry experts with
product expertise act as empowered single points of contact along the entire supply
chain of the individual key accounts. e team of experts also continuously develop
our business in line with changing market or customer needs. Our success proves this
formula right: For years, an increasing percentage of customers have been requesting
services from not one but several of our divisions.
Mission and conduct
e way in which we act, both as individuals and in the economic arena, is based
on seven corporate values that re ect our mission as a company. ey also provide
guidance for our employees as they take day-to-day decisions. In order to establish
terms of reference, we made the Code of Conduct a binding document in 2006. It
is based on international guiding principles, such as the Universal Declaration of
Human Rights, International Labour Organisation Conventions and the United
Nations Global Compact.
Strategic environmental commitment
e debate concerning climate change and measures to restrict harmful emissions
has reached a new climax. As the world’s largest logistics service provider, we give
rise to signi cant greenhouse gas emissions. We have, however, long been aware of
our environmental responsibility and act accordingly – as illustrated by numerous
individual measures. In 2007, we focused on a range of climate-neutral products
in our GOGREEN initiative. We were the world’s rst logistics company to adopt
the goal of reducing the greenhouse gas emissions from road transport activities in
Europe – as envisaged by the Kyoto Protocol – by 5% by 2012 compared with 1990.
Our corporate values
■ Deliver excellent quality
■ Make our customers successful
■ Foster openness
■ Act according to clear priorities
■ Act in an entrepreneurial way
■ Act with integrity, internally
and externally
■ Accept social responsibilities
Sustainability, page 76
Internal Group management
Economic profi t as earnings performance indicator
As in previous years, we present economic pro t as an additional earnings perform-
ance indicator alongside EBIT in our value-based Group management system. Eco-
nomic pro t measures the value we create for shareholders in operating activities,
taking into account the cost of capital employed.