Cigna 2015 Annual Report Download - page 9
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The success of these relationships is evident in the
82 percent of Cigna’s mature collaborative programs
that have seen a reduction in total medical costs, and
75 percent that have seen an improvement in quality.7
In addition to lowering medical cost trend, our
collaboratives are enabling commercial employer
clients to recognize a two-to-one return, on average,
on their investments.8
INNOVATING FOR PREVENTION
Critical to Cigna’s mission is the goal of improving
aordability and quality across the health care
spectrum. We continue to strengthen our commitment
to transparency, engagement and alignment of
incentives for customers and providers. To deepen
our understanding of key drivers, we commissioned
new research, learning that most health problems
and related costs are highly correlated to a small
set of health conditions.9
With these findings in mind, we began working this
year to further increase awareness, through health
screenings and yearly physicals, of individual measures
of BMI, cholesterol, blood pressure and blood sugar.
We are helping our customers set targets and address
chronic conditions with the support of Cigna’s innovative
digital tools and our health coaching programs.
We are also incentivizing people along their
journey – by rewarding our customers who
complete initial biometric screenings and further
rewarding the achievement of metric improvements –
and championing their eorts as they progress
towards important goals. In addition to improving
health, these actions make sound financial sense
for individuals as well as society – our study
concluded that people with two or more chronic
conditions can have annual health costs that are
more than three times as high as those with
relatively healthy profiles.9
To address the fact that many people simply do
not know they are at risk for health concerns, we
intensified our focus on encouraging customers,
employees and our broader communities to get
their preventive visits and optimize their health.
Cigna’s “Go. Know. Take Control.” platform is a
new way of creating a culture of wellness,
encouraging everyone to see their primary care
physician for an annual checkup.
Our goal is to reach groups such as the 25 percent
of adults with diabetes who do not know they have
the disease,10 or the 66 percent who are overweight
or obese, but with only 18 percent realizing their
condition.11 With the support of Cigna’s programs
and tools, we are raising awareness, encouraging
early preventive action, and enabling customers
and consumers alike to “take control of their health.”
7
Sharing insights.
Driving engagement.
Improving value.