Cash America 2010 Annual Report Download - page 25

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What our customers say:
“These loans are extremely important
to me…. There is no way I could get
a bank loan. And with no friends or
family to help me, I would have been
evicted from my apartment.”
–Theresa B., Texas
“I don’t mind paying fees on a short-
term loan. It is usually smaller than
late fees elsewhere.”
– John S., Utah
“I’m a customer of Cash America….
Finding someone to help in this
recession is a blessing. The money
has helped me in the hard times since
I retired.”
– Laura B., Illinois
“I have been a customer of Payday
Advance for a while now and they
have saved me on a number of
occasions. My carpet was flooded
and [they] helped me clean up my
house. When a relative passed away,
I borrowed money to attend the
funeral.”
– Nathan M., Texas
“I have used Cash America Pawn
when I needed money for bills, food,
etc. I feel it is much better to be able
to buy my things back than sell them
for good.”
– Edward R., South Carolina
Independent studies and reports
Regulation and Bans
Consumers Fare Worse Under Payday Loan Bans: Research from
Georgia, North Carolina and Oregon Shows Harm by Federal
Reserve Bank of New York Research Officer Donald P. Morgan and
Cornell University graduate student Michael R. Strain.
Restrictions on Payday Loans Do More Harm Than Good by
Researchers at George Mason University and Colby College.
Pricing
The Cost of Providing Payday Loans in a U.S. Multiline Operator
Environment by Ernst & Young.
Payday Lending: Do Outrageous Prices Necessarily Mean
Outrageous Profits? by Aaron Huckstep, Fordham Journal of
Corporate & Financial Law.
Defining and Detecting Predatory Lending by Federal Reserve
Bank of New York, Staff Study.
Demand for Short-Term Credit
Expanding Credit Access: Using Randomized Supply Decisions
to Estimate the Impacts by Dean Karlan, Yale University, and
Jonathan Zinman, Dartmouth College.
Payday Lending: A Practical Overview of a Growing Component
of America’s Economy by Consumer Credit Research Foundation.
Payday Lending Alternatives
2009 Fee Analysis of Bank and Credit Union Non-sufcient Funds
and Overdraft Protection Programs by Bretton Woods, Inc.
FDIC Study of Bank Overdraft Programs by Federal Deposit
Insurance Corporation.
Customers
An Analysis of Consumers’ Use of Payday Loans by Gregory
Elliehausen, Federal Reserve System and Financial Services
Research Program.
The Georgetown School of Business Pawnbroking in the U.S.:
A Profile of Customers by Georgetown School of Business,
Georgetown University, Credit Research Center.
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