BT 2016 Annual Report Download - page 89
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 |
 |
Group performance
In this section we explain how we’ve done
this year against our key performance
indicators. We set out the group’s financial
results for the year; what we’ve focused on,
and what we’ve achieved.
93
Progress against our KPIs
While we’ve again delivered strong financial results
this year, our customer service was not good enough.
Our financial performance
Our financial strength has given us the ability to make
investments that are delivering for the business.
Bold decisions
Our acquisition of EE is already having a big effect on how
we do business and we’re pleased with its performance
since joining the group.
94 Group Finance Director’s
introduction
95 Financial highlights
96 Group performance
96 Progress against our KPIs
96 Outlook
98 Our acquisition of EE
98 Income statement
100 Dividends
101 Cash ow
102 Net debt
104 Taxation
105 Capital expenditure
106 Balance sheet
107 Pensions
108 Contractual obligations
and commitments
Alternative performance measures
We judge and explain our performance using
certain alternative performance measures.
These include trends in underlying revenue
and operating costs excluding transit, adjusted
and reported EBITDA, adjusted earnings per
share, normalised and reported fee cash ow
and net debt. ‘Adjusted’ means that a measure
is before specific items. We describe on page
240 what we mean by specific items and
we’ve disclosed specific items for this year and
the last two years in note 8 to the consolidated
financial statements.
These alternative performance measures are
not defined under IFRS so they’re termed
‘non-GAAP’ measures. But they’re consistent
with how management measures the group’s
financial performance. We’ve defined each
of these measures on pages 240 to 242,
where we’ve provided more detail, including
reconciliations to the nearest measure under
IFRS.
Overview The Strategic Report Governance Financial statements Additional information
57 You can find a review of the
performance of our lines of
business this year, from
page 57