BT 2016 Annual Report Download - page 241

247
Overview The Strategic Report Governance Financial statements Additional information
Operational statisticsa
All values in thousands unless otherwise stated.
Year ended 31 March 2016 2015 2014 2013 2012
BT Global Services
Order intake (£m) 6,177 6,458 6,963 6,348 6,683
BT Business
Order intake (£m) 1,967 2,073 2,098 2,202 1,835
BT Consumer
Average revenue per user (ARPU)b (£) 446 415 391 365 343
Active lines 9,366 9,447 9,650 9,824 10,321
BT TV customers 1,463 1,142 1,002 810 707
BT Wholesale
Order intake (£m) 1,505 1,908 1,910 2,031 748
Openreach
Physical lines
Internal 12,860 12,245 12,700 13,217 14,130
External 3,563 4,509 4,580 5,125 5,229
Fully unbundled 8,921 8,586 7,846 6,702 5,631
Total physical lines 25,344 25,340 25,126 25,044 24,990
BT Group
Broadband lines
Total retail 9,041 7,713 7,281 6,704 6,280
BT Wholesale (external) 906 1,831 1,872 2,066 2,262
Openreach 9,979 9,761 9,302 8,859 8,253
Total broadband lines 19,926 19,305 18,455 17,629 16,795
Broadband market share
Total retail share of net asset additionsc65%51% 69% 51% 55%
Total retail share of installed base 45% 40% 39% 38% 37%
Lines sold through BT lines of businessd
Consumer/EE 10,411 9,633 9,908 10,207 10,919
Business/corporate 3,228 3,503 3,784 4,165 4,551
Total exchange lines 13,63913,136 13,692 14,372 15,470
Mobile base 30,445 n/a n/a n/a n/a
a We have re-presented certain prior year information to be on a consistent basis. These are aligned with our operational performance measures that we publish on a quarterly basis.
b Rolling 12-month consumer revenue, less mobile POLOs, less BT Sport revenue from: satellite customers paying for the channels, our wholesale deals and from commercial premises.
This is divided by average number of primary lines.
c DSL and fibre excluding cable.
d Lines sold through BT lines of business include analogue lines and digital channels sold through BT Global Services, BT Business, BT Consumer, EE and BT Wholesale.