BT 2016 Annual Report Download - page 41

Overview The Strategic Report Governance Financial statements Additional information
45
Our foundations 2014/15 performance 2015/16 performance Status Page
Our
investment
Investment to accelerate our purposeful business approach;
to be more than 1% of adjusted profit before tax (PBT)
1.15% of PBT
invested
1.10% of PBT
invested 38
Our
customers
Customer service: to consistently improve RFT across our entire
customer base
4.7% improvement 3.0% reduction
(see page 22)22
Our
employees
Employee engagement index: our relationship with our
employees
3.82/5 achieved 3.81/5 achieved 33
Sickness absence rate: % of calendar days lost to sickness 2.23% calendar days
lost to sickness
2.33% calendar days
lost to sickness 34
Ethical performance: our employees’ awareness and training 4.33/5 achieved 4.31/5 achieved 52
Our suppliers Ethical Trading: across our supply chain, with focus on Human
Rights. Achieve 100% follow-up within three months, for all
suppliers identified as high or medium risk, through our ethical
standards questionnaire
96% follow-up
within three months
100% follow-up
within three months 40
Our
environmental
impact
CO2e emissions: a measure of our climate change impact. We’ll reduce
our worldwide CO2e emission intensity by 80% by December 2020
79% reduction in net
CO2e emission intensity
vs. base levels
(1996/97)
81% reduction in net
CO2e emission intensity
vs. base levels
(1996/97)
44
Our foundation measures
Our 2020 ambitions 2014/15 performance 2015/16 performance Status Page
Supporting
charities and
communities
Use our skills and technology to help generate more than £1bn
for good causes
£86m raised for
good causes
Cumulative total:
£234m since 2012
£94m raised for
good causes
Cumulative total:
£327m since 2012
38
Inspire 66% (two-thirds) of our people to volunteer 26% of BT people
volunteering
27% of BT people
volunteering 34
Creating a
connected
society
More than 9/10 people in the UK will have access to our fibre-based
products and services
7.5 out of 10 8.5 out of 10 38
Helping 10m people overcome social disadvantage through the
benefits our products and services can bring
n/a – new target 2.6m people reached 38
Creating
a culture
of tech
literacy
Help 5m children to receive better teaching in computer skills n/a – new target 344,000 children
reached 33
Delivering
environmental
benets
Enable customers to reduce their carbon emissions by at least
three times the end-to-end carbon impact of our business
1.5:1 achieved 1.6:1 achieved 44
Our performance as a sustainable
and responsible business
The first table below demonstrates our performance against our six 2020 ambitions. Below that, we report progress against seven
foundation measures. Next year, we aim to maintain or improve on each of our ambitions and measures. To aid comparison against
previous years, we exclude EE’s contribution to the group this year, but we’ll provide new baseline numbers in our 2016/17 Annual
Report.
Our 2020 ambitions
Target met Target failed Ongoing
To find out more about our 2020 ambitions, our methodologies and how our
results are calculated, take a look at www.btplc.com/Purposefulbusiness