BT 2016 Annual Report Download - page 55

Overview The Strategic Report Governance Financial statements Additional information
59
Inputs
We have 18,500 people worldwide providing global presence, together
with local expertise and delivery. 63% of our people are based outside
the UK, in nearly 60 countries.
We have over 2,000 professional services people and a further 2,500
security practitioners to support our global customers.
Our network reaches 180 countries. We combine this breadth with our
IT services capabilities to provide global availability for our customers.
Outputs
We bring together a broad portfolio of products and services with
industry‑specific solutions and consulting expertise.
Our ‘Cloud of Clouds’ strategy brings these together to give customers a great
choice of cloud providers, easily and securely, with our network at the core.
Innovation improves the products and services we develop and helps us
serve our customers better. We integrate our technologies with those of
our partners so that customers can use cloud services (their own, BT’s and
third parties) on a global basis.
Outcomes
We generate 34% of the group’s external revenue.
We’re recognised as a global leader in managed networked IT services.
‘Cloud of Clouds’ supports our brand. It brings together our cloud services
in a coherent way and summarises what we can do for customers as a
global cloud services integrator.
We work with our customers to cut their carbon emissions. We’ve
opened two new data centres in the UK that will be some of the most
environmentally ecienta in the country.
Inputs, outputs and outcomes
a With a power usage eectiveness (PUE) rating of 1.2 compared to an industry average
of 1.7, according to the Uptime Institute.
Year ended 31 March 2016
18%
Financial institutions
19%
Public sector
6%
Other global carriers
5%
Transit
52%
Corporate customers
(excluding financial
institutions)
BT Global Services revenue by sector
BT Global Services
We’re a leading global business communications provider.
We help around 6,200 corporate and public-sector
customers across 180 countries embrace the digital age,
innovate and work more eciently.
We help our customers use communications to create new ways
of doing business. We combine our global strengths in networks,
IT and innovation with our local presence, expertise and delivery.
During the year we were structured around four regional
operations providing specific solutions and expertise to ten key
industry sectors:
Continental
Europe
Financial Services
Public Sector
Automotive
Energy and Resources
Healthcare and Life Sciences
Manufacturing
Media and Business Services
Retail and Consumer Goods
Technology and Telecoms
Travel, Transport and Logistics
High-growth
regions
Asia Pacific
Middle East
and Africa
Latin America
UK US and
Canada
New organisational structure
From April 2016, in line with the new BT organisational structure,
we’ll be able to focus more on our key areas of strength, serving
multinational companies and financial services organisations
headquartered in the UK and across the world. As well as
continuing to serve the communications needs of major public
and private-sector customers outside the UK.
Markets and customers
Customers
We work for around 6,200 corporate and public-sector customers
across 180 countries worldwide. We have relationships with:
• 98% of FTSE100 companies;
• 84% of Fortune 500 companies;
• 97% of Interbrand’s annual ranking of the 100 most valuable
brands in the world;
• 95% of the world’s top banks; and
• public sector organisations in 29 countries around the world.
We generate over two-thirds of our revenue from corporate
customers. Of these, financial institutions are our largest segment,
generating 18% of our revenue in the year.
The public sector generated 19% of our revenue. As a key
supplier to the UK Government, we’re helping drive its digital
transformation.
Around 11% of our revenue comes from providing a range
of services to other telecoms companies.
Our top 1,000 customers generate around 90% of our revenue.
On average, our corporate customers typically spend less than
10% of their total IT and communications expenditure with us.
So we see an opportunity to grow our share of their spending by
broadening and deepening our relationship with them.