BT 2016 Annual Report Download - page 111

Overview The Strategic Report Governance Financial statements Additional information
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Training and information
We encourage all directors to update their skills and knowledge
and the Board and individual directors receive ongoing training as
required. TheChairman also reviews with each director any training
or development they need to help them in performing their role.
And directors receive briefings to enhance their awareness of the
dierent aspects of the business. The Chief Executive regularly
provides information on the business in his report to the Board
which can include: updates on operational matters, the competitive
and regulatory environment and other changes aecting the
group and the wider communications industry, group and line of
business performance, strategy, investor relations and corporate
responsibility. The Chairman also provides a weekly written update
to the non‑executive directors on key business activities, high level
meetings, regulation and relevant sector highlights.
The Company Secretary provides briefings during the year
on any significant developments in legal, governance and
compliance areas. We also hold Board seminars during the year
covering accounting, governance and compliance, and reporting
developments.
Board evaluation
The Chairman and Company Secretary carried out a Board
evaluation in 2015 through an electronic questionnaire. We
discussed the resulting report in June and noted that, overall,
theresults were positive. We also identified a number of areas
offocus and highlight our actions in the table below.
The table below shows progress against the main actions:
Key areas Actions
Strategy and long-term vision
Time devoted to developing and
our long-term vision
Along with the Board strategy day
in March, we have continued to
dedicate time to strategy items
at Board meetings and dinners
throughout the year. Our Group
Director Strategy, Policy and
Portfolio has presented regularly
to the Board.
Knowledge to help inform our
strategy, such as competitor
analysis and market insight
We received independent external
presentations to address this.
Customer perception
A better understanding of our
customers’ needs and how they
see us
As part of our regular reviews
of customer service, we agreed
a revised customer experience
strategy, which gives us better
insight into customer perception
and how we are seen compared to
our competitors.
Executive succession planning
Better visibility of senior
management to help inform
succession planning
We continue to invite independent
non-executives to attend Talent
Breakfasts and Chairman’s dinners
with potential successors to the OC
and other key roles.
EE
Integration of EE and group
strategy for the enlarged group
The Board has been updated
on integration plans and a new
Integration Committee has been
established, chaired by the Chief
Executive. More details can be
found on page 115.
We have begun the Board’s evaluation for 2016/17. This is being conducted internally by electronic questionnaires. Further details on this
evaluation process are on page 124.
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