BT 2016 Annual Report Download - page 23

25
Delivering our strategy
In this section we explain our business model
and how we create value for our shareholders.
We set out the main inputs and outputs of
the business, as well as the key outcomes
– the impact that we have on our stakeholders,
on society and on the environment.
We describe the importance of our people,
our physical assets and the research and
development that we do. We report on
the status of our brands and outline our
relationships with our main stakeholders,
including regulatory bodies. Finally we describe
how we go about mitigating the principal risks
and uncertainties that aect us.
The section starts with an overview of the
Operating Committee, its members and their
responsibilities.
25
Our people
Their commitment, expertise and diversity are key
to the success of our business.
Our global reach
We oer services across 180 countries. We have more
than 21,000 people based outside the UK, across
60 countries.
Our research activities
We invest extensively in R&D to find better ways of
doing things and to oer new services. Innovation is
an important part of our history and key to our brand
and our future.
26 Operating Committee
28 Our business model
31 Financial strength
31 Our people
34 Our networks and physical assets
34 Network platforms
35 Service platforms
35 IT systems
36 Properties
36 Research and development
37 Brand and reputation
38 Stakeholders and relationships
38 Our markets and customers
38 Communities and society
39 Our shareholders
39 Our lenders
39 Our pension schemes
39 Our suppliers
40 Human rights
41 Our relationship with HM
Government
41 Regulation
43 Protecting the environment
45 Our performance as a sustainable
and responsible business
46 Our risks
Overview The Strategic Report Governance Financial statements Additional information