BT 2016 Annual Report Download - page 53

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57
Our lines of business
57
Overview The Strategic Report Governance Financial statements Additional information
We have six customer-facing lines of business.
In this section we describe each of them,
the markets and customers they serve and
the products and services they sell. We give
examples of what they’ve been doing to
broaden and deepen relationships with their
customers and we report on their operational
and financial performance in the year. Looking
ahead, we list their key priorities.
The lines of business are supported by BT TSO,
our internal service unit. We describe its role
and responsibilities and provide case studies
on two important work programmes.
The section starts with an overview of how
we’re organised and summarises some changes
we’ve made since the year-end.
58 How we are organised
59 BT Global Services
65 BT Business
71 BT Consumer
76 EE
80 BT Wholesale
85 Openreach
90 BT TSO
Supporting our business model
The following icons used in this section provide linkage to our business model on page 28.
Inputs
Financial strength
Our people
Networks & physical assets
Research & development
Stakeholders & relationships
Natural resources
Outputs
Skills & expertise
Products & services
Innovation
Waste & emissions
Outcomes
Group performance & KPIs
Line of business performance
Our brand strength
Societal benefits
Environmental benefits