BT 2016 Annual Report Download - page 7

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Overview The Strategic Report Governance Financial statements Additional information
Our lines of business
a Underlying revenue excluding transit.
b Asia, Middle East and Africa.
BT Business
EE
BT Global Services
We help around 6,200 corporate
and public sector customers.
We’ve consolidated our position
as a leading global business
communications provider.
This year we grew revenuea in
continental Europe and AMEAb but
overall revenue declined, driven by
lower UK public sector income.
Despite this, we grew our cash ow.
We’ve also delivered a better mix in
our order intake, winning more brand
new business. Looking ahead, our
security and cloud‑based products
will help us deepen our customer
relationships.
BT Consumer
We’re the largest provider of
consumer broadband and fixed‑
voice telephony in the UK. Revenue
growth of 7% has been driven
by broadband take‑up, our new
BT Sport Europe channel and BT
Mobile. But our investments in
these areas meant EBITDA grew by
less. We increased our broadband
market share for the seventh year
in a row, had our best‑ever take‑
up of TV, and our lowest line losses
for more than eight years.
Openreach
We look after the network that
runs from the local exchange to
people’s homes and businesses.
We sell services to all CPs
(including parts of BT) on an
equivalent and arms‑length basis.
We’ve brought fibre broadband
to more than 25m premises, or
around 85% of the country. With
other networks, 90% of all
premises can now get fast
broadband. We achieved all 60 of
the minimum service levels set by
Ofcom for the year. We also
announced the Openreach Charter,
setting out our commitments to
improving service and building
Britain’s connected future.
BT TSO
We’re the internal technology unit responsible
for delivering and operating BT’s networks,
platforms and IT systems. This year we’ve
maintained and refreshed the technology in
our networks and service platforms. And we’ve
improved the reliability of our IT systems.
BT Wholesale
We provide network products and services
to over 1,400 CPs in Great Britain. Revenuea
rose by 1%, reversing the falls of the previous
three years. But EBITDA fell by 3%, reecting
a changing product mix. Customer satisfaction
continued to rise as a result of our investments
in self‑service systems and tools.
We acquired EE on 29 January 2016, bringing
together the UK’s best mobile network with
the largest superfast broadband network. This
puts us in a great position to meet the growing
demand from UK consumers and businesses for
converged digital services.
We sell communications and IT services in the
UK and the Republic of Ireland. We are leaders
in fixed‑voice, networking, cloud services
and broadband. Revenuea was at in the year
but we increased EBITDA for the fourth year
running through cost transformation. We
have sold more fibre broadband and IP‑based
products. And the acquisition of EE will help us
provide even more products to our customers.