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Innovation //
In Italy, Mondial Assistance provides airline companies with Customer Care services for complaints
in case of lost/damaged pieces of luggage and handles refund requests from the passengers.
thereby providing a supplementary portfolio of about
240,000 cars. For Automotive, a major automobile
manufacturer implemented a new program enabling
the business unit to improve its relationship with its
dealer network and this particular client. Healthcare
successfully launched highly qualified patient
support programmes for important pharmaceutical
companies.
Czech & Slovak Republics
New business initiatives combined
with internal upgrading
The Group’s business unit in Prague, responsible for
the Czech Republic and Slovakia, drove the develop-
ment of assistance services in these two markets, with
a particular focus on vehicle assistance. In Slovakia,
business with the country’s leading travel insurance
company increased by 60%. On the Czech market,
the company successfully registered a new branch to
develop a direct travel insurance business and
launched several e-commerce policies for important
international clients.
Austria & SEE experience growth
on several fronts
2006 was a very successful year for the Group in Austria
and the SEE - countries (Bosnia/Herzegovina, Croatia,
Hungary, Romania, Serbia/Montenegro, and Slovenia).
These countries, whose assistance activity represents
a growing share in the overall assistance business and
is managed by a multi-lingual platform based in Vienna,
saw growth in many areas throughout the year. These
included new contracts with business partners, the
launch of new assistance activities in Bosnia/
Herzegovina and Serbia/Montenegro, and the prepa-
ration of resources to support the Group’s investment
in SEE-countries. The recently designed “all-in-one”
annual travel insurance policy is developing satisfactorily.
The Austrian business unit also celebrated its 20th
anniversary and successfully introduced Mondial
Assistance as the new brand.
Belgium
Successful new product launches
Turnover grew in the Belgian business unit in 2006,
mainly thanks to new products and contracts. The
Tour Operator business line increased its sales by
9% thanks to important new contracts. Only three
months after its launch, the new annual policy
including assistance and cancellation through the
brokers channel proved to be very successful. In
terms of lifecare services, collaboration with an
existing bank insurance client was extended,
20
Europe, Middle East & Africa
Healthy diversification
The EMEA zone greatly contributes to Group results representing
75.5% of overall sales. In 2006, major deals (travel insurance and
roadside assistance) were signed at the European level, confirm-
ing the move toward global distribution. European business units
demonstrated excellent dynamism by diversifying their products,
and moving to lifecare services, healthcare assistance solutions
and specialty insurance products.
International presence
+ 6.5%
in turnover
75.5%