Access America 2006 Annual Report Download - page 12

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Steady growth in 2006
In 2006, new automotive markets emerged in
Eastern Europe and Asia, especially in China, along
with a strong global trend – the increase in several
countries of international contracts offering a range of
Automotive
International contracts increase in a continually evolving world market
Since its creation in 1974, Mondial Assistance has offered roadside
assistance in over 50 countries. The Group works in close collabo-
ration with car manufacturers and insurance companies. Its expertise
and daily contacts with motorists enable it to anticipate customers’
needs and expectations, and to thereby continually enrich its service
offer. For many years, this approach has been a key pillar of the
Group’s strategy, and has contributed to consolidating its leadership
position on the automobile assistance market.
Lines of Business
10
40%
In % of
Mondial Assistance’s
turnover in 2006
standard services. In Western Europe, however, car
sales stagnated. Insurance companies focus increas-
ingly on their customers and include more and more
assistance services in their insurance offers.
ZOOM The network
Two years ago, Mondial Assistance Portugal
launched an innovative new service for accident
management. It allows claims to be processed
extremely quickly, as soon as an accident occurs.
Mondial Assistance Portugal’s technicians, who
are also trained in psychological counselling, offer
customers on-site and telephone support by help-
ing them complete post-accident insurance forms
and by collecting all the documents and on-site
evidence (photographs, etc.) they will need.
Moreover, Mondial Assistance Portugal uses
special motorcycles to instantly transmit the infor-
mation collected on the spot directly to the call
center via state-of-the-art technology. This emphasis
on speed and service quality greatly reassures
customers after an accident and also relieves them
of burdensome paperwork.