Access America 2006 Annual Report Download - page 14

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ZOOM
Patient Relationship Management:
treatment & support services for proper
use of medications
■50% of patients with a chronic disease do not
take their prescribed medication properly or aban-
don treatment altogether. Medication can be useless
or dangerous if instructions are not fully respected.
13% of Healthcare services expenses are related
to non-compliance.
■For pharmaceutical companies, a new medicine’s
profitability is based on its efficiency, and therefore
on the client’s education and compliance. As
pharmaceutical companies are not allowed to
establish direct contact with patients, a third
Healthcare and Lifecare
Global evolution for Healthcare and Lifecare services
Mondial Assistance launched its 3rd line of business in 2004 to
meet the evolving assistance needs of its clients. Its range of
Healthcare services solutions responds to specific and general
health-related needs, whereas its Lifecare services offer solutions
that help to make life more comfortable and contribute to an indi-
vidual’s well-being at home and at
work. Everywhere, the trend of an
ageing and increasingly dependent
population continues. This requires
innovative assistance services to
allow these people to stay at home
for as long as possible. Due to
lifestyle changes, family members
who care for a dependent senior are looking for logistical and
financial support services. The occurrence of chronic diseases
also increases and account for the highest costs within national
Healthcare services systems. Moreover, urbanisation is spreading
and economic trends are fluctuating, generating greater demand
for more innovative services.
Lines of Business
12
party is necessary to ensure patient management
neutrality. Mondial Assistance can be this third party.
■For complex medicines, Patient Relationship
Management may even be a condition for market
authorisation and reimbursement.
■Mondial Assistance offers advanced call centre
capabilities, specialised operators and in-house
medical staff around the world. In addition, ongoing
personalised patient reporting is offrered to the
prescribing doctor, thereby optimising consulta-
tion time and supporting the treatment assessment.
■Consequently, patient treatment compliance can
reach 80% or more and result in full patient and
doctor satisfaction.
In % of
Mondial Assistance’s
turnover in 2006
+ 13.8%
in turnover
7%