Access America 2006 Annual Report Download - page 16

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The Mondial Assistance Offer
Mondial Assistance offers its corporate clients a
wide range of property and other product solu-
tions. These include home repair, tele-security,
property assistance, CRM services, and warranties
for specific goods. The network of assistance
providers represents an equivalent number of
skills, including plumbers, electricians, painters,
doormen, bricklayers, carpenters, varnishers,
upholsterers, chimney-sweepers, gardeners…
2006 initiatives
For the past several years, Mondial Assistance
has developed new services that are driven by
consumers’ needs and their demand for more
specific kinds of protection or warranties for their
personal belongings such as credit cards, cell
phones and even brown and white products.
14
Property and others
Tailor-made, flexible solutions
Property assistance is a service provided in case of domestic catas-
trophes such as floods, fires or electrical damage. It also includes
prevention solutions such as home
surveillance and protection, and
maintenance schemes for commer-
cial outlets.
Other services cover comprehensive
CRM and support services which
consist primarily of customer relations
management on behalf of our clients,
concierge services and round-the-
clock information call centres for public
inquiries. Nevertheless, its flexibility
enables Mondial Assistance to offer
solutions that are designed to help
its corporate clients and their cus-
tomers face any situation, anytime,
anywhere.
Lines of Business
5%
In % of
Mondial Assistance’s
turnover in 2006
4 million
cases in 2006
Innovation //
Development of a new product offer for electronic home and office surveillance in absence of the occupants.
This offer, based on an annual fee, includes electronic surveillance (intrusion detection, alerts, control,
information), security interventions (when a wrong access code is entered for instance) and assistance
services such as repairing damaged exits and repatriating the owner(s).