Fujitsu 2013 Annual Report Download - page 9
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After systems have been accepted by customers, Fujitsu provides
operation and maintenance services to ensure stable operation
of the system. Furthermore, after the system has entered opera-
tion, at the customer’s request, Fujitsu confirms whether the
system has produced the anticipated benefits by measuring the
effect of deploying the system. If there are any factors inhibiting
optimal performance, Fujitsu makes further improvement pro-
posals and continues to support the use of the system.
The significance of field innovation lies in its ability to build a
robust enterprise and organization that continuously pursue
reforms. This is achieved by implementing integrating reforms
that cover people, processes and ICT under the leadership of top
management, rather than stopping at merely improving ICT
systems. Fujitsu helps its customers to develop an enterprise
structure that continuously seeks to reform itself. We do this by
constantly implementing initiatives and fostering a corporate
culture that promotes continuous reforms, rather than being
satisfied with a single success.
ICT is constantly evolving. Fujitsu sees the role of ICT as more
than just a tool for raising efficiency. In providing solutions,
we connect ICT more directly with management and use it to
generate added value. In this way, Fujitsu aims to contribute to
the development of its customers’ businesses and work together
with them to create a prosperous society.
After deploying the new system…
I wonder how we could make
this product management
flow more efficient…
How do you
like the new
system?
My staff are really
starting to show
proactivity.
We’ve really got the
idea of making
improvements in
our daily work
processes, I see.
Let’s keep making
improvements
together.
It’s so much faster to
get through this
now! Great! Next we
should improve
this…
We will use the full power of ICT to create new value in our
customers’ businesses, and help to make a prosperous society!
It’s what
we do!
This is great!
Leave it
to us!
6Operation and Maintenance, and Beyond
007
FUJITSU LIMITED ANNUAL REPORT 2013