Fujitsu 2013 Annual Report Download - page 8

Download and view the complete annual report

Please find page 8 of the 2013 Fujitsu annual report below. You can navigate through the pages in the report by either clicking on the pages listed below, or by using the keyword search tool below to find specific information within the annual report.

Page out of 153

  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10
  • 11
  • 12
  • 13
  • 14
  • 15
  • 16
  • 17
  • 18
  • 19
  • 20
  • 21
  • 22
  • 23
  • 24
  • 25
  • 26
  • 27
  • 28
  • 29
  • 30
  • 31
  • 32
  • 33
  • 34
  • 35
  • 36
  • 37
  • 38
  • 39
  • 40
  • 41
  • 42
  • 43
  • 44
  • 45
  • 46
  • 47
  • 48
  • 49
  • 50
  • 51
  • 52
  • 53
  • 54
  • 55
  • 56
  • 57
  • 58
  • 59
  • 60
  • 61
  • 62
  • 63
  • 64
  • 65
  • 66
  • 67
  • 68
  • 69
  • 70
  • 71
  • 72
  • 73
  • 74
  • 75
  • 76
  • 77
  • 78
  • 79
  • 80
  • 81
  • 82
  • 83
  • 84
  • 85
  • 86
  • 87
  • 88
  • 89
  • 90
  • 91
  • 92
  • 93
  • 94
  • 95
  • 96
  • 97
  • 98
  • 99
  • 100
  • 101
  • 102
  • 103
  • 104
  • 105
  • 106
  • 107
  • 108
  • 109
  • 110
  • 111
  • 112
  • 113
  • 114
  • 115
  • 116
  • 117
  • 118
  • 119
  • 120
  • 121
  • 122
  • 123
  • 124
  • 125
  • 126
  • 127
  • 128
  • 129
  • 130
  • 131
  • 132
  • 133
  • 134
  • 135
  • 136
  • 137
  • 138
  • 139
  • 140
  • 141
  • 142
  • 143
  • 144
  • 145
  • 146
  • 147
  • 148
  • 149
  • 150
  • 151
  • 152
  • 153

Various processes are involved in the deployment of a system.
Fujitsu’s approach is to align the operation phases for the sales
representative, systems engineer, and field innovator with the
deployment process for the customer’s ICT system. This process
consists of planning and selection, development and deploy-
ment, and operation and maintenance. Sales representatives
manage the progress of projects using a project management
system, which allows all related parties, including the assigned
system engineer and field innovator, to confirm the most recent
status of business negotiations. Furthermore, by steadily execut-
ing and repeating this process, Fujitsu works to increase cus-
tomer satisfaction and expand business.
5
Systems
Engineer
Sales
Rep
Field
Innovator
System Deployment Process Using Field Innovation Activities
System
division
Worksite
division
Propose/make contract
Planning/selection Develop/deploy Operate/
maintain
Propose
system Operate/
maintain
Design/build/test
Support worksite
improvement/reform
Improve/
reform worksite
Improve/reform
worksite (autonomously
by customer)
Visualize work
process/sort
issues
Project
discovery
Measure results
of deployment
Roadmap to Systems Deployment
CustomerFujitsu
Improve/reform worksite
(autonomously by customer)
After sorting through the issues,
the Fujitsu team–a sales represen-
tative, a field innovator, and a
systems engineer–work together to
create a proposal for a new system.
Well done! You’ve
really pinpointed the
issues at our company.
I’d like to get reforms
underway, for both
our work processes
and our systems.
That’s great
news!
We’re expecting
great things!
On the day of the
presentation to the
Board of Directors...
A complete
makeover of
the work
processes!
Now, we are going to build a system
that works
for you.
006 FUJITSU LIMITED ANNUAL REPORT 2013