BT 2014 Annual Report Download - page 24
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21
The Strategic Report
Delivering our strategy
Delivering our strategy
We assess and e[plain the performance of the group and the
lines of business using certain alternative performance measures. 57
For further details, see page
Delivering our strategy
This section explains how we are organised
to deliver our strategy. We describe the
importance of our people, assets and
resources in making this happen. We provide
information on the products and services we
sell. We explain the dierent customers and
markets we serve, the trends we are seeing
in our markets and how each of our lines of
business performed this year. We also explain
our human rights policy, the regulatory
environment and risks that aect us.
22 Operating Committee
23 Our business model
24 Our people
26 Our assets and resources
26 Brand and reputation
26 etworks and platforms
27 roperties
28 Innovation
29 Suppliers
30 Our lines of business
30 ow we are organised
31 BT Global Services
34 BT Business
38 BT Consumer
41 BT Wholesale
44 Openreach
46 BT Technology, Service Operations
48 Human rights
48 Regulation
48 European Union regulation
48 UK regulation
49 Overseas regulation
50 Our risks
50 rincipal risks and uncertainties
50 ow we manage risk
51 Our principal risks
55 Risk case-studies
Revisions made to line of business results
Eective from 1 April 2013 we made a number of changes
that simplify our internal trading and more closely align our line
of business results with our regulatory accounts. Comparative
nancial results for each line of business for 201213 and
201112 have been restated to be on a consistent basis
throughout this Annual Report. There was no impact on the group
results from these changes. See page 127 for further details.