BT 2014 Annual Report Download - page 194
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191
Additional information
Additional information
Operational statisticsa
All values in thousands unless otherwise stated.
Year ended 31 March 2014 2013 2012 2011 2010
BT Global Services
Order intake (£m) 6,857 6,273 6,683 7,270 6,631
BT Business
Order intake (£m) 2,033 1,968 1,916 – –
BT Consumer
Consumer average revenue per user (ARPU)b (£) 391 365 343 326 309
Active consumer lines 9,650 9,824 10,321 10,799 11,476
BT TV customers 1,002 810 707 575 467
BT Wholesale
Order intake (£m) 1,910 2,031 748 – –
Openreach
Physical lines
Internal 12,697 13,214 14,128 15,356 16,831
External 4,544 5,088 5,192 5,191 5,007
Fully unbundled 7,846 6,702 5,631 4,266 2,966
Total physical lines 25,087 25,004 24,951 24,813 24,804
BT Group
Broadband lines
Total retail 7,281 6,704 6,280 5,691 5,132
BT Wholesale (external) 1,872 2,066 2,262 2,421 2,926
Openreach 9,302 8,859 8,253 7,608 6,620
Total broadband lines 18,455 17,629 16,795 15,720 14,678
Broadband market share
Total retail share of net asset additionsc69% 51% 55% 51% 43%
Total retail share of installed base 39% 38% 37% 36% 35%
Lines sold through BT lines of businessd
Consumer 9,908 10,207 10,919 11,802 13,051
Business/corporate 3,784 4,165 4,551 4,917 5,423
Total exchange lines 13,692 14,372 15,470 16,719 18,474
a Certain comparatives have been restated to present them on a consistent basis. These are aligned with our operational performance measures that we publish on a Tuarterly basis.
b Rolling 12-month consumer revenue, less mobile PO/Os, less BT Sport revenue from: satellite customers paying for the channels, our wholesale deals and from commercial premises.
This is divided by average number of primary lines.
c DS/ and Ƭbre excluding cable.
d /ines sold through BT lines of business include analogue lines and digital channels sold through BT Global Services, BT Business, BT Consumer and BT Wholesale.