Anthem Blue Cross 2010 Annual Report Download - page 23

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21
Amy and Teresa
Amy, a nurse case manager who works with neonatal/pediatric patients, is passionate
about helping members. Teresa, the mother of a premature baby, whose husband had
a stroke two weeks after the baby came home, says Amy’s help was priceless. Amy
provided vital information and resources needed to care for the fragile newborn. Teresa
knows Amy enjoys what she does for a living due to her personalized care giving.
Ensuring access to medical resources helps to deliver quality health care to
our customers.