Anthem Blue Cross 2010 Annual Report Download - page 21

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Please find page 21 of the 2010 Anthem Blue Cross annual report below. You can navigate through the pages in the report by either clicking on the pages listed below, or by using the keyword search tool below to find specific information within the annual report.

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19
Bernice and Gladys
Nurse case manager Gladys helps members who aren’t managing their diseases properly.
Bernice, a member with asthma, high blood pressure, congestive heart failure and diabetes,
fell into this category. Gladys helped Bernice get on track. After getting sick at church,
Bernice started managing her diseases and took Gladys’ advice by starting each day
with a positive affirmation. She’s healthier and happier today.
By proactively managing chronic disease, we are helping to better manage cost.