Anthem Blue Cross 2010 Annual Report Download - page 19

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17
Gretchen and Sharon
Nurse case manager Gretchen assists members discharged from the hospital. She helped
Steve care for his wife, Sharon, who experienced complications from Crohn’s disease,
resulting in multiple hospital admissions. Gretchen talked Steve though everything he
needed to better help take care of his wife at home. Steve says Gretchen demonstrated
how health insurance is more than paying premiums—it’s human, caring service.
Assisting members in taking control of their health helps to better manage
chronic disease.