Anthem Blue Cross 2010 Annual Report Download

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Taking the Lead
Making Health Care Work for Our Customers
2010
Summary Annual Report

Table of contents

  • Page 1
    Taking the Lead Making Hmalth Carm Work for Our Custommrs 2010 Summary Annual Rmport

  • Page 2
    ... of our communities. Our more than 37,000 associates work every day to meet the unique needs of our diverse customers and help create the best health care value. Our portfolio of products and services is designed to give customers the ability to choose what works best for them and their families at...

  • Page 3
    ...and responsibility to lead change and make health care work for our customers. We're doing so by developing and implementing solutions that help improve the quality of health care, provide choice, expand coverage for consumers and help people live healthy lifestyles. By collaborating with physicians...

  • Page 4
    We Understand... 2 2010 SUMMARY ANNUAL REPORT

  • Page 5
    ... aue undeu way in the tuansfoumation of health caue. Change is an inherent part of progress. Drawing on our in-depth experience, WellPoint is working to drive innovation and help people navigate a changing health care system. Through forums such as healthychat.com and makinghealthcarereformwork...

  • Page 6
    We Will Apply... 4 2010 SUMMARY ANNUAL REPORT

  • Page 7
    ...long-term commitment to continuously improve the effectiveness and efficiency of everything we do, and we call it Building a Better WellPoint (BABW). BABW will ultimately provide greater health care value at lower costs for the more than 33 million members in our health plans. We aue that Leader. 5

  • Page 8
    We Will Improve... 6 2010 SUMMARY ANNUAL REPORT

  • Page 9
    ...HEALTH CARE fou all ouu membeus and be a shining example fou the industuy. Through partnerships and pilots, we're blazing a trail to a healthier tomorrow. And by implementing key reform provisions early-such as dependent coverage to age 26- our health plans are helping ensure each person we serve...

  • Page 10
    ... increased affordability for our customers in the changing health care marketplace. We believe this strategy supports a long-term earnings per share growth rate target of at least 10 percent. Let me outline for you how we are positioning WellPoint for future success. 8 2010 SUMMARY ANNUAL REPORT

  • Page 11
    ... efforts. Through our Blue Cross and Blue Shield affiliation, we offer access to the largest network of doctors and hospitals in the nation, with a leading cost structure, innovative medical management programs and capabilities, and strong customer service. These assets have been the primary...

  • Page 12
    ... for you on your investments. We are optimistic about the future. We have the right strategy, structure and people to lead change and win by making the health care system work for our customers, shareholders and associates. Angela F. Braly Chair, President and CEO 10 2010 SUMMARY ANNUAL REPORT

  • Page 13
    Financial and Membeuship Highlights The information presented below is as reported in WellPoint's 2010 Annual Report on Form 10-K. 34.1 34.8 35.0 $65.0 33.7 33.3 15.0% $58.8 15.0% 15.3% 2010 $61.2 $61.3 TOTAL REVENUE TOTAL MEDICAL MEMBERSHIP SELLING, GENERAL AND ADMINISTRATIVE EXPENSE...

  • Page 14
    ...owned by WellPoint who receive health care services in our Blue Plan markets. Federal Employee Program (FEP) United States government employees and their dependents within our geographic markets through our participation in the national contract between the Blue Cross Blue Shield Association and the...

  • Page 15
    ... Disability Dental Managed Dental (Including DeCare) Vision Medicare Part D 24.0 5.2 4.0 4.3 3.5 1.2 Blue Cross and/or Blue Cross Blue Shield Licensees*: California Colorado Connecticut Georgia Indiana Kentucky Maine Missouri Nevada New Hampshire New York Ohio Virginia Wisconsin *Service areas...

  • Page 16
    ... enables customers to provide their employees with a variety of incentives when they complete a health risk assessment and/or participate in health and wellness programs. Anthem Health Rewards is another example of our commitment to address rising health care costs. TEXT4BABY Today, technology links...

  • Page 17
    Dr. Abernathy Pediatuician Du. Ted Abeunathy has seen many positive changes in health caue, especially with immunizations and eauly detection. He acknowledges the impoutance of the Anthem fuee well-baby exam, a physical exam and developmental evaluation, along with anticipatouy guidance fou pauents....

  • Page 18
    ... aims to improve care coordination and communication between survivors and their health care teams. It gives patients tools to enable productive discussions about important post-treatment issues such as survivorship care planning. SOCIAL WORK CARE MANAGEMENT Helping address a member's psychosocial...

  • Page 19
    ... multiple hospital admissions. Guetchen talked Steve though eveuything he needed to betteu help take caue of his wife at home. Steve says Guetchen demonstuated how health insuuance is moue than paying puemiums-it's human, cauing seuvice. Assisting membeus in taking contuol of theiu health helps to...

  • Page 20
    ... directories, interactive, telephonic voice-recognition technology, and useful brochures to help educate members about possible alternatives to visiting the emergency room for routine care. Providing information about available resources within our health plan networks, such as urgent care centers...

  • Page 21
    .... Gladys helped Beunice get on tuack. Afteu getting sick at chuuch, Beunice stauted managing heu diseases and took Gladys' advice by stauting each day with a positive affiumation. She's healthieu and happieu today. By puoactively managing chuonic disease, we aue helping to betteu manage cost. 19

  • Page 22
    ...partners. Our California health plan teamed with the state's three regional hospital associations and the National Health Foundation to launch a threeyear, $6 million initiative aimed at improving the quality of patient care in a cost-effective manner. Patient Safety First...a California Partnership...

  • Page 23
    ... the baby came home, says Amy's help was puiceless. Amy puovided vital infoumation and uesouuces needed to caue fou the fuagile newboun. Teuesa knows Amy enjoys what she does fou a living due to heu peusonalized caue giving. Ensuuing access to medical uesouuces helps to deliveu quality health caue...

  • Page 24
    ... health care value in our industry. • Excel at day-to-day execution. • Capitalize on new opportunities to drive growth. OUR CORE VALUES • Customer First • Integrity • Personal Accountability for Excellence • One Company, One Team • Continuous Improvement 22 2010 SUMMARY ANNUAL REPORT

  • Page 25
    23

  • Page 26
    It takes Commitment... 24 2010 SUMMARY ANNUAL REPORT

  • Page 27
    ... coupouate and social RESPONSIBILITY align inheuently with the puinciples of the company's mission. We are committed to living out our mission of improving the lives of the people we serve and the health of our communities. We do this through the work of each and every one of our associates, through...

  • Page 28
    ... of our affiliated health plans and our associates who live and work in the communities we serve. Through our annual Community Service Day, WellPoint associates volunteer their time to complete meaningful projects for local organizations and charities in their states. 26 2010 SUMMARY ANNUAL REPORT

  • Page 29
    ...business. WellPoint associates are better able to help us achieve our mission because they reflect the diversity of our employers, members, physicians and shareholders, as well as the multicultural communities in which they live and work. We take great pride in creating a culture in which individual...

  • Page 30
    ... tax assets, net Otheu cuuuent assets Total cuuuent assets Long-teum investments available-fou-sale, at faiu value: Fixed matuuity secuuities (amoutized cost of $215.8 and $223.0) Equity secuuities (cost of $32.8 and $33.4) Otheu invested assets, long-teum Puopeuty and equipment, net Goodwill...

  • Page 31
    Consolidated Statements of Income Yeaus Ended Decembeu 31 (In millions, except peu shaue data) 2010 2009 2008 Revenues Puemiums Administuative fees Otheu uevenue Total opeuating uevenue Net investment income Gain on sale of business Net uealized gains on investments Otheu-than-tempouauy ...

  • Page 32
    ... Repayment of long-teum bouuowings Changes in secuuities lending payable Changes in bank oveuduafts Repuuchase and uetiuement of common stock Puoceeds fuom exeucise of employee stock options and employee stock puuchase plan Excess tax benefits fuom shaue-based compensation Net cash used in financing...

  • Page 33
    ...Chief Financial Officer Ken Goulet Executive Vice President, President and CEO, Commercial Business Samuel R. Nussbaum, M.D. Executive Vice President, Clinical Health Policy; Chief Medical Officer and Interim President, Comprehensive Health Solutions Brian A. Sassi Executive Vice President, Strategy...

  • Page 34
    ....com Annual Meeting The 2011 annual meeting of shareholders of WellPoint, Inc. will be held at 8:00 a.m. Eastern Daylight Time on Tuesday, May 17, 2011, at the Hilton Hotel at 120 West Market Street, Indianapolis, Indiana. Market Price of Common Stock Our common stock, par value $0.01 per share, is...

  • Page 35
    ...Inc. WellPoint works to simplify the connection between Health, Care and Value. We help to improve the health of our communities, deliver better care to members, and provide greater value to our customers and shareholders. WellPoint is the nation's largest health benefits company in terms of medical...

  • Page 36
    WellPoint, Inc. 120 Monument Circle Indianapolis, IN 46204 www.wellpoint.com