United Healthcare 2002 Annual Report Download - page 17

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{ 16 }
UnitedHealth Group
Specialized Care Services operates nine freestanding businesses, each of which has full
product and service capabilities dedicated to serving a unique area of health care.
Specialized Care Services’ business units are aligned under four groups.
SPECIALTY HEALTH AND WELL-BEING SERVICES
Specialized Care Services provides networks, benefits and services in the areas of behavioral
health and complementary and alternative care.
> United Behavioral Health
is a market leader in the area of behavioral health benefits, employee
assistance programs and life-event counseling and support services, serving approximately 22 million
individuals nationwide.
> ACN Group
operates a comprehensive national network of chiropractic, physical therapy and
alternative care services, serving approximately 18 million individuals.
PERSONAL HEALTH SERVICES
Specialized Care Services businesses help individuals make more informed health care decisions
and manage their health and health care more effectively.
> United Resource Networks
, which is nationally recognized for facilitating access to centers of
excellence for transplantation services for approximately 41 million individuals on behalf of
health plans, insurers, employers and health care payers, now offers oncology services and is
introducing services in the areas of heart disease and neonatology.
> Care Management
provides disease and condition management, complex case management and
care facilitation services.
> Optum®
offers personalized health and well-being information and decision support services to
more than 23 million individuals through multiple communication and media channels.
CONSUMER CARE SERVICES
Specialized Care Services businesses address the need to access services and products in unique
areas associated with personal care.
> Dental Benefit Providers
and Spectera provide comprehensive, network-based dental and vision
services to more than 10 million individuals.
GROUP INSURANCE SERVICES
Specialized Care Services offers life and accident benefits to employers and makes benefit
products and services available to self-insured employers through independent administrators.
FINANCIAL PERFORMANCE
(in millions) 2002 2001 2000
Revenues $ 1,509 $1,254 $974
Earnings From Operations $ 286 $214 $174
Operating Margin 19.0 % 17.1 % 17.9%
Return on Net Assets 50.7 % 59.1 % 68.8%
Specialized Care Services