United Healthcare 2002 Annual Report Download - page 14

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Uniprise
Uniprise is the nation’s leading provider of benefit delivery and service solutions for large,
multi-location employers and insurers. Over the past five years, Uniprise has increased its
market share by 75 percent and now serves more than 9.3 million individuals.
COST-EFFECTIVE VALUE AND INNOVATION
Uniprise offers simple, cost-effective services that deliver the highest quality consumer experience,
with broad yet economically sensitive access to medical care.
> Integrated Choices.
Employers and consumers can combine the best offerings from
UnitedHealth Group companies and services from outside sources to create comprehensive,
customized benefits packages that are easy to manage and optimally address unique customer needs.
> Advanced Technology.
Uniprise offers a state-of-the-art service infrastructure that includes highly
automated administrative services, integrated desktop service technology, electronic billing and
eligibility services, advanced auto-adjudication of payments and easy-to-use Internet service portals
for consumers, physicians and employers.
> Exceptional Service and Quality Standards.
Uniprise uses proven process management methods for
measuring and improving performance to drive and sustain ever-higher levels of service and quality.
> Consumer Empowerment and Choice.
Uniprise is a market leader in consumer engagement,
offering a comprehensive array of consumer-directed benefit plans, Web-based services, information
resources and easy-to-use applications and tools to help consumers become better informed and
make better choices.
(in millions) 2002 2001 2000
Revenues $ 2,713 $2,462 $2,140
Earnings From Operations $ 509 $374 $289
Operating Margin 18.8 % 15.2 % 13.5%
Return on Net Assets 47.9 % 37.2 % 30.6%
{ 13 }
UnitedHealth Group
FINANCIAL PERFORMANCE