Marks and Spencer 2013 Annual Report Download - page 35

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Marks and Spencer Group plc Annual report and financial statements 2013 33
Overview Strategic review Financial review Governance Financial statements and other information
Strategic review
We are proud of what we have
achieved, but there is more to do in
terms of how we influence our
employees, customers, suppliers and
even our competitors. In 2013/14 we
will work with our external Sustainable
Retail Advisory Board to shape our
future vision for Plan A – ensuring it
reflects changing social priorities,
whilst continuing to tackle the
environmental and ethical challenges
that inspired its launch.
The impact of Shwopping
Through our Shwopping initiative,
customers and employees helped
divert over 3.8 million items of
clothing from landfill this year. Plan A
ambassador, Joanna Lumley visited
some of Oxfam’s Shwopping-related
projects in Senegal that are already
making a difference to communities
and changing lives for the better.
CUSTOMER INSIGHT
“ I want businesses
to be in touch with
the communities
they serve.”
Helping customers and
employees count calories
In line with our health and
wellbeing commitments, we
introduced calorie labelling in
our store cafés and other
catering services for
customers. We also now
include calorie information on
the menu boards in our
employee cafés, and highlight
Eat Well products.
Cutting construction waste
In the year we launched our biggest,
greenest store at Cheshire Oaks, we
have already beaten our 2015 target
to reduce construction waste by 50%
for every £100,000 project we
undertake, with no construction
waste to landfill.
Looking ahead
Discover more online
ENGAGEMENT