Marks and Spencer 2013 Annual Report Download - page 16

People behind the plan
Management Committee
Marks and Spencer Group plc Annual report and financial statements 2013 14Strategic review
Chief Executive’s overview
John Dixon
Executive Director,
General Merchandise
Our new team listened
carefully to customers
and acted decisively in
response to their
comments. We are
reasserting our style
credentials and have
created a confident,
edited collection of the
latest looks for the new
Autumn/Winter season.
We are also reasserting
our quality credentials,
with a renewed focus
on delivering beautifully
made clothing with a
flattering fit.
Steve Rowe
Executive Director,
Food
In a year when trust
has never been more
important, we
continued to deliver the
exceptional quality
food customers expect
from M&S. Whilst they
continued to depend
on us for celebrations,
we know that great
food can make any
occasion special. So
we brought M&S’
delicious food to the
heart of everyday
occasions – helping
customers do more of
their weekly shop with
us and inspiring them
with new ideas.
Steven Sharp
Executive Director,
Marketing
The unique level of
trust our customers
place in the iconic M&S
brand has made it one
of our strongest assets.
Keeping in close touch
with customers
enables us to
understand what
matters most to them.
With such a broad
customer base, it’s
important that we
ensure our campaigns
stay relevant and
inspiring – highlighting
the fact that, at M&S,
we offer something for
everyone.
Alan Stewart
Chief Finance Officer
This year we
maintained our focus
on careful cost
management across
the business and
continued to look for
new, more efficient
ways of doing things.
We continued to invest
in the transformation
of M&S into an
international, multi-
channel business and
we are changing our
infrastructure to create
a robust platform for
long-term sustainable
growth.
Laura Wade-Gery
Executive Director,
Multi-channel
E-commerce
Consumers’ shopping
habits are changing
and we’re changing
with them. We
continued to provide
new and exciting ways
for our customers to
browse and buy,
showcasing the very
best of M&S’ ranges
and making more
product available. By
creating user-friendly
experiences that are
quick, convenient and
inspiring, we’ve made it
easier for customers to
shop in the way they
want with M&S.
“ We depend on our
people to make the
M&S difference. I’d
like to thank all our
employees for their
hard work, enthusiasm
and commitment,
in what has been a
challenging year.”
Marc Bolland
Chief Executive
This year we strengthened our
Management Committee in order to
sustain momentum in the delivery of our
plan. Our executive team is ably
supported by a group of high calibre
individuals, whose credentials have been
earned both within M&S and externally.
I’m proud of the team that is driving our
transformation of M&S forward.
The dedication and enthusiasm of all our
people drives innovation across M&S
and upholds the high standards of
quality and service our customers
expect. Their expertise and commitment
was increasingly acknowledged and
appreciated by our customers this year.
Each employee plays a part in keeping
M&S special and I offer my sincere
thanks for all their efforts.
Marc Bolland
Chief Executive