Marks and Spencer 2013 Annual Report Download - page 2

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Multi-channel
From browsing through to purchase and
delivery, we aim to provide the best
shopping experience for our customers.
Whether in stores, online or by phone,
we offer a convenient service for all our
customers – however and whenever
they choose to shop with us.
Multi-channel revenue
£651.8m
16.6%
Weekly site visits
3.6m
18 %
Shop Your Way
stores
476
21 s to r e s
Financial overview
Group revenue
£10.0bn
1. 3%*
Underlying Group profit before tax
£665.2m
5.8%
Group profit before tax
£564.3m
14 .2 %
Interim + final dividend
6.2p+
10.8p =
level 17. 0 p
Underlying Group earnings per share
32.7p
6. 3%
Group earnings per share
29.2p
10 . 2 %
UK
Our UK turnover is split between Food
(54%) and General Merchandise (46%).
With 766 stores across the UK and a
growing e-commerce business, we sell
high-quality, great value food and remain
the UK market leaders in womenswear,
lingerie and menswear.
General Merchandise revenue
£4.1b n
2. 4%
Food revenue
£4.9bn
3.9%
Number of UK stores
766
35 net new stores
Overview of the year
International
We are making the M&S brand even
more accessible to customers around
the world. We now operate in 51
territories across Europe, the Middle
East and Asia and continue to grow our
international presence through a
multi-channel approach.
International revenue
£1.1b n
4. 5%*
International stores
418
31 n e t
new stores
Territories
51
8 new markets
Read more on page 16 Read more on page 26 Read more on page 28
Plan A
We aim to become the world’s most sustainable retailer and Plan A, our eco and ethical programme, is at the
very heart of how we do business. More than five years since launch, we continue to extend the influence of
Plan A – engaging our employees, suppliers and customers.
Total Plan A commitments
180
Commitments achieved
139
Commitments on plan
31
Read more on page 32
* Group revenue and International revenue increases are stated on a constant currency basis throughout the directors’ report. Using actual rates Group revenue
was up 0.9% and International revenue was up 0.9%.