Marks and Spencer 2012 Annual Report Download - page 16

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Marks and Spencer Group plc Annual report and financial statements 2012 14Strategic review
Chief Executive’s overview
Marc Bolland
Chief Executive Officer
People behind the plan
“It’s not just
the products
that make
M&S special,
it’s the people.
I’m proud of
the team that
is driving
M&S forward.”
“ The customer is at
the heart of our plans
as we develop new
and exciting ways to
help them shop.”
Laura Wade-Gery
Executive Director,
Multi-channel
E-commerce
“ We’re growing our UK
presence, ensuring our
stores are in the most
convenient locations
for our customers.”
Clem Constantine
Director of Property
“ We’re giving
employees the skills
they need to keep
M&S special for our
customers.”
Tanith Dodge
Director of Human
Resources
“ We’re committed
to communicating
our plan and its
progress to all of our
stakeholders.”
Dominic Fry
Director of
Communications
and Investor
Relations
“ The M&S brand is
one of our strongest
assets; our campaigns
continue to inspire
customers to shop
with us.”
Steven Sharp
Executive Director,
Marketing
“ Good governance
extends beyond the
boardroom, supporting
M&S in the UK and
internationally.”
Amanda Mellor
Group Secretary
and Head of
Corporate
Governance
“ We’re making it
easier for customers
to see the great
quality, value and
style we offer.”
Kate Bostock
Executive Director,
General
Merchandise
“ Our ongoing
investment in the
business will help us
deliver our plan and
support our growth
ambitions.”
Alan Stewart
Chief Finance
Officer
“ We’ve taken a fresh
look at everything and
given our stores an
exciting new lease
of life.”
Nayna McIntosh
Director of
Store Marketing
and Design
“Our heritage of quality
and innovation are
enhancing our
position as a specialist
food retailer.”
John Dixon
Executive Director,
Food
“ We’re passionate
about great in-store
service: like everything
we do, it’s the small
things that make a
big difference.”
Steve Rowe
Director of
Retail
“ There’s real
momentum in our
International business
as our plans become
reality.”
Jan Heere
Director of
International
“ Faster, on time
deliveries, improved
availability, shorter
queues: these are
the things that make
life better for our
customers.”
Darrell Stein
Director of IT
and Logistics
This year, the energy and
enthusiasm of our people
turned our plans into action
and our customers are
already noticing
improvements. My sincere
thanks go to all our
employees across the
business for their continued
hard work in what has been
a challenging year.
Management committee