Fujitsu 2009 Annual Report Download - page 49

partner business by boosting the
number of local partners in China to
achieve wider geographic coverage.
As for off-shore business, we will
increase personnel at the Offshore
Development Center to support the
delivery of competitively priced ser-
vices to customers in Japan.
In Taiwan, in addition to strength-
ening our system products, such as
servers, we will pursue opportunities
in the managed services and mainte-
nance fields. In South Korea, we will
strengthen our relationships with
customers by providing a one-stop
service for IT infrastructure, covering
all phases of the life-cycle from plan-
ning to introduction and operation.
In tandem, we will make alliances
with sales partners to expand our
business. In the Oceania region, we
will ensure the smooth integration of
recently acquired companies into
Fujitsu Australia to enhance our ser-
vices business. We will expand our
outsourcing business in particular,
where there are strong needs and
large-scale projects are the norm, to
help customers concentrate on their
core businesses. In India, along with
earlier efforts to increase business
from Europe and the US by upgrad-
ing offshore resources, we intend to
make Fujitsu Technology Solutions
the main promoter of IT infrastruc-
ture business in India. This step will
improve business in terms of both
scale and management quality as
we aggressively develop the system
products business, including expand-
ing our sales of x86 servers.
Outsourcing Services to Provide IT Infrastructure and
Support for 460 Domestic and Foreign Business Sites
—Qantas—
Established in Queensland, Australia in 1920, Qantas Airways Limited is
one of the world’s longest-running airlines. It is the largest domestic and
international airline in Australia. Qantas is recognized as one of the world’s
leading long distance airlines, having pioneered services from Australia to
North America and Europe, and has an outstanding reputation for safety,
reliability, customer service, and technology innovation.
The Qantas Group employs approximately 35,000 people and offers
services across a network covering 151 destinations in 38 countries includ-
ing Australia, Asia and the Pacific, the Americas, Europe, and Africa.
Fujitsu signed an agreement with Qantas to supply comprehensive
outsourcing services to cover the provision of PCs, servers, storage, and all
end user IT infrastructure, as well as remote and onsite support services,
for all 460 local and international business sites worldwide. Following
competitive bidding against major global IT vendors, Fujitsu won the proj-
ect based on its ability to deliver high-quality services at a competitive
cost. The contract is for five years with a two year option.
Fujitsu’s outsourcing services will provide Qantas support to resolve
their IT challenges, most notably server and storage consolidation, email
and application data backup and administration, improved help desk sup-
port for employees, and enhanced asset management. At the same time,
these services will enable greater operational efficiency and substantial
cost reductions.
Fujitsu supports Qantas employees in their efforts each day to operate
more efficiently and at lower cost, and will work with Qantas management
as a partner in helping to achieve the company’s business goals.
Image courtesy of Qantas
Customer Solution Profile
PERFORMANCE Initiatives by Region—APAC, China
047
ANNUAL REPORT 2009
FUJITSU LIMITED