Food Lion 2003 Annual Report Download - page 14

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Delhaize Group - Annual Report 2003
12
A Learning
Company
Encourage individual and collective learning, through training and
cross-company work. Delhaize Group leverages its potential by
establishing learning methods, capturing and distributing best
practices, and triggering inspiration by cross-fertilizing ideas and
new developments.
Delhaize Group considers training to be an
important driver for improving its business and
motivating its associates. Training efforts cover
a broad array of topics: product knowledge,
merchandising, inventory management,
customer service, food safety, leadership,
management skills, finance, languages, …
In 2003, Delhaize Belgium invited more than
15,000 associates to taste and discover the end-
of-year assortment during a five-day culinary
fair. Delvita rolled out a new training system for
all key in-store functions. Food Lion associates
have access to a library of over 25 computer-
based training modules. In 2003, Kash n’ Karry
launched its Manager-In-Training program for
future store managers.
t r a in in g
a s s o c ia t e s
A unique event in the Belgian retail
scene: all Delhaize Belgium associates
are invited to discover and sample the
end-of-year assortment.