United Healthcare 2008 Annual Report Download - page 17

complementary and alternative health professionals. Care Solutions also offers treatment decision support,
consumer health information, private health portals and consumer health marketing services to address daily
living concerns and assist individuals in accessing the health care system.
Behavioral Solutions. Behavioral Solutions serves 43 million individuals with its employee assistance programs,
work/life offerings, and clinically driven behavioral health, substance abuse and psychiatric disability
management programs. Its consumer-focused programs employ predictive modeling, outcomes management,
supportive coaching and evidenced-based best practices to assist individuals in managing stress, depression,
substance abuse and other personal challenges while seeking to increase overall health, wellness and
productivity. Its outreach programs promote timely detection and intervention to optimize the treatment for
people struggling with both psychological and medical conditions. Behavioral Solutions customers have access
to a national network of approximately 83,000 clinicians and counselors and approximately 2,500 facilities in
4,600 locations.
Specialty Benefits. Specialty Benefits includes dental, vision, life, critical illness, short-term disability and stop
loss product offerings delivered through an integrated platform that enhances efficiency and effectiveness.
Approximately 15 million individuals receive their vision benefits through Specialty Benefits and its network of
approximately 30,000 vision professionals in private and retail settings. Dental benefit management and related
services are provided to six million consumers through a network of approximately 110,000 dentists. Stop-loss
insurance is marketed throughout the United States through a network of third-party administrators, brokers and
consultants.
Financial Services. Financial services are provided through OptumHealth Bank and OptumHealth Financial
Services (formerly known as Exante Bank and Exante Financial Services, respectively). As of December 31,
2008, Financial Services had approximately $660 million in assets under management. Financial
Services provides health-based financial services for consumers, employers, payers and health care professionals.
These financial services include HSAs, HRAs, and Flexible Spending Accounts offered through OptumHealth
Bank, a Utah-chartered industrial bank. Financial Services’ health benefit card programs include electronic
systems for verification of benefit coverage and eligibility. Financial Services also provides electronic payment
and statement services for health care professionals and payers. In 2008, Financial Services electronically
transmitted $26 billion in medical payments to physicians and other health care providers.
Ingenix
Ingenix offers database and data management services, software products, publications, consulting and actuarial
services, business process outsourcing services and pharmaceutical data consulting and research services in
conjunction with the development of pharmaceutical products on a nationwide and international basis. As of
December 31, 2008, Ingenix’s customers include approximately 6,000 hospitals, 240,000 physicians, 1,500
payers and intermediaries, 260 Fortune 500 companies, 300 life sciences companies, and 250 government
entities, as well as other UnitedHealth Group businesses.
Ingenix is engaged in the simplification of health care administration with information and technology. Ingenix
helps customers accurately and efficiently document, code and bill for the delivery of care services. It also sells
reference materials and coding guides that health care professionals use to bill payers for their services. Ingenix
uses data to help advance transparency on cost and quality and help customers streamline their processes to make
health care more efficient. Ingenix is a leader in contract research services, and pharmacoeconomics, outcomes,
drug safety and epidemiology research through its i3 businesses.
Ingenix’s products and services are sold primarily through a direct sales force focused on specific customers and
market segments across the pharmaceutical, biotechnology, employer, government, hospital, physician, payer
and property and casualty insurance market segments. Ingenix’s products are also supported and distributed
through an array of alliance and business partnerships with other technology vendors, who integrate and interface
its products with their applications.
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