TD Bank 2002 Annual Report Download - page 94

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MORE ABOUT US
The Future Matters
This year, TD Bank Financial Group is pleased to provide
our shareholders with the opportunity to obtain our first
Accountability Report. In this document we present important
information about our efforts to address the things that matter
to all our community stakeholders, and, in turn, to us.
At TD Bank Financial Group, we strive to create value for our
shareholders, offer diverse financial services for our customers,
provide rewarding careers for our employees, demonstrate
exemplary ethical standards, and improve the quality of life
in our communities. Many of our activities target longer-term
needs that we believe must be addressed now to ensure
success tomorrow.
We’re committed to this forward-looking approach because it
matters to our stakeholders: shareholders want long-term value,
customers want to achieve their financial goals, and employees
want to manage their changing personal and professional lives.
The future also matters to all Canadians as they contemplate
the health of our shared society.
As beneficiary of, and contributor to Canadian society, we
recognize that we have the ability and a responsibility to help
support the social, cultural, economic and environmental
enrichment of our communities. Highlighted in the 2002
Accountability Report are some of our efforts over the past year.
To obtain a copy, please visit our web site at www.td.com after
March 15 or call [phone].
The Future Matters…
To Canadians Learn how we are sharing our leadership, expertise and resources to support the vitality and economic
development of our communities. Our sponsorship of the TD Forum on Canada’s Standard of Living
generated a practical debate on Canada’s economic future. Recognizing that Canada’s future is closely
linked to the need for dynamic and healthy cities, we published research designed to promote discus-
sion and awareness of urban policy issues. Through the donation of their time and expertise, our
employees deliver presentations and resources to ensure consumers and business owners are informed
about today’s varied and complex financial marketplace. In addition, numerous other initiatives are
aimed at fostering financial strength in all our communities.
To Our Communities Read about how we donated $20 million in 2002 to support a variety of causes to create brighter
futures for our children, communities and the environment. We are helping to ensure our children’s
health by sponsoring the TD Children’s Hospital Fund which aids the Children’s Miracle Network of hos-
pitals serving over two million Canadian children. Numerous scholarship and children’s literacy projects
provide essential support to our educational system. Our TD Friends of the Environment Foundation
channels funds to many different environmental initiatives. As an Imagine Caring Company, we are
committed to giving at least 1% of our annual domestic pre-tax profits on an operating cash basis to
Canadian charities, making us one of the largest corporate contributors in the country.
To Our Customers Find out how we are providing a comfortable experience for more than 13 million customers by being
responsive to their financial and personal needs. The success of our customers – and ultimately our
business –hinges on how well we meet their changing financial requirements. This means a continual
process of listening…creating new products and services…ensuring the highest standard of customer
protection…and demonstrating respect and understanding. To protect our customers, we uphold the
highest standards of integrity, honesty, professionalism and conduct. Specialized services have been
developed for customers with diverse needs such as the elderly and those with disabilities. We have
also responded with numerous initiatives to suit our multi-cultural and aboriginal communities.
To Our People Discover how we are meeting the needs of our employees. To achieve our vision of becoming a leading
Canadian-based North American financial services company, we strive to offer our people rewarding
roles in a supportive environment while promoting a workplace that reflects the diversity of our society.
Our policies and initiatives uphold employment equity, while respecting and fostering the unique talents
and perspectives that each employee brings to the organization. We are also helping our employees pre-
pare for their futures through a wide spectrum of services and continuous learning opportunities that
allow them to thrive professionally and personally while providing them with the tools to plan ahead.
To Our Shareholders Learn about our leadership in corporate governance and our policies regarding the clarity, accuracy and
completeness of our disclosure. TDBFG earned a top 20 rating among 200 Canadian companies in the
2002 Corporate Governance Rankings by the Globe and Mail – Report on Business. We constantly mon-
itor evolving best practices in corporate governance, and adopt those that make sense for our organiza-
tion, including several significant steps undertaken in 2002. Our strong corporate governance practices
assure our shareholders that TDBFG is being operated in their interests. We value transparency and
accountability and have a comprehensive framework in place for managing business risk responsibly.
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